Account Manager REF ZZ 879

Our client based around the Heathrow area is looking to recruit a Account Manager. Ideally from a courier freight background with an understanding of e-commerce.

Main Duties:

•Develop active and new relationships with customers and their key decision makers
•Work autonomously to manage the Customer relationship and to exceed the Customer’s expectations
•Produce and maintain a thorough account plan for each customer (including a clear contact strategy and development objectives). To be personally responsible for ensuring the delivery of this strategy (identifying where support is required) and assessing the results.
•Effectively qualify all customers’ needs, understand those needs and sell against them/deliver service appropriately
•Demonstrate strong knowledge of the product portfolio and all associated features and benefits and to match those benefits to the needs of the customer
•Track performance of accounts (revenue), opportunity and scope to build and maintain customer relations.
•Manage service performance within the account portfolio and to be a resolution point for any service related issues
•Have a comprehensive understanding your current portfolio (including revenue and service performance, opportunities and threats)
•Submit accurate and timely business information when required
•Continually look to improve and develop knowledge and to share that with colleagues.
•Act as mentor to other team members and support them within their portfolio when required
•Produce and maintain an accurate revenue forecast (rolling 12 months) and report on monthly revenue variances verses both budget and forecast

Skills Required:

•Highly numerate
•Ability to articulate both verbally and in written form
•Happy to work both alone and as part of a team
•Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
•Ability to self-motivate and work with the minimum of supervision
•Have a problem solving attitude and relish the challenge that obstacles may present
•Have consistent drive and energy
•Strong work ethic
•Flexibility
•Presents a well prepared and professional image at all times

Salary £25-26.5 Hours Mon-Fri 0900-1730

 

Category: Current Vacancies, Logistics, Managerial.