I T Helpdesk Support REF ZZ 1038

The successful candidate must be a customer service oriented individual, ideally from an operational  freight background, providing technical support to all users at all levels in an efficient and accurate manner. You will be answering queries and dealing with software problems as and when they arise.

Salary £NEG
Main Duties Include:
Delivering support to Licensed users and potential new unlicensed users
Serving as the first point of contact for customers seeking technical assistance via multiple communication channels
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Encouraging and promoting the use of software and services.
Recording events and problems and their resolution in logs.
Follow-up and update customer status and information
Passing on any feedback or suggestions by customers to the appropriate internal team
Working as a self-motivated mature team member
Installation and upgrade of software for our new and existing customers.
Liaising with all relevant 3rd parties.
Demonstrating software in a one to one or group environment.
Requirements:
Proven experience as a helpdesk technician or other related customer support role.
A good knowledge of international freight forwarding ideally within the UK
Excellent communication skills and a proficiency in English
Ability to demonstrate a product to an audience.
Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Logistics.