Import Export Operations

Role Title: WORLDWIDE (EXPORT/IMPORT) OPERATIONS

Location: Dudley

Status: Permanent full time - 20 days holiday excluding bank holidays, Monday – Friday 0830-1700hrs.    

Salary Range: £20,000-26,000 plus extremely attractive monthly bonus scheme after 6 month probation period completed

The successful candidate must have previous experience in the Sector 2 years plus preferable.

They will be a good team player, have excellent verbal and written communication skills and able to work in a fast paced and exciting environment.

Be able to work on their own initiative with the ability to interpret and execute agreed company guidelines and policies.

Proven problem solving and negotiation skills are critical as are customer focus and the ability to build rapport over the phone.

Planning & organising skills are essential together with excellent levels of attention to detail and a structured approach to work.

Duties Include:

·Receive, process and manage incoming bookings (mainly export and some import) in agreed  time frames to company standards and guidelines

·Sea and Air freight exports – including FCL / LCL and air freight and some LCL and FCL imports and clear and deliveries


·Liaise with Suppliers to fulfil customer bookings covering the full range of requirements in terms of:

                                  * Quality data input for new bookings into company booking platform Box Top and confirmations to suppliers and clients.
* Problem resolution including haulage delays/vessel details/sourcing alternative options where required
* Job tracking and customer communication throughout
* Closing the job when completed to customer satisfaction

·Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company 

Category: Current Vacancies, Export Airfreight, Import Airfreight, Logistics.