Import Team Leader

To head up a team of 2 staff concerned with the handling of import airfreight general accounts. To coordinate the movement of import airfreight shipments from beginning to end, including customs clearances and deliveries, and be responsible for developing the business relationship between the company and existing customers.

SALARY UP TO £38000.00 Location Heathrow


  • Provide leadership and support to the import airfreight general account team.
  • Ensure workload is properly shared between team members.
  • Implement and manage operational processes.
  • Oversee cross-training of team members to facilitate mutual support.
  • Ensure the team’s invoicing is completed accurately and in line with company KPIs.
  • Maintain account SOPs and tariffs.
  • Ensure team members are managing workload and completing tasks effectively.
  • Act as the first point of delegation for branch management.
  • Develop relationships with clients and provide excellent customer service.
  • Deal with internal teams to ensure client KPIs are achieved and exceeded.
  • Administer shipment profitability and margin management.
  • Negotiate and build relationships with suppliers.
  • Manage your portfolio of customers in line with agreed operating procedures.
  • Create customer-specific reports.
Key Skills:
·Background in forwarding / logistics.

·Excellent attention to detail.

·A diligent attitude to completing tasks and progress chasing shipments.

·Experience in a similar role.

·Import airfreight experience.

  • Good market awareness.

·Dedicated to providing the highest levels of customer service.

·Team player.

·Robust time management and organisational skills.

·Confident and articulate communicator.

·Good commercial acumen.

·Proficient in using MS Office.

·Familiar with bespoke IT software packages.

Category: Current Vacancies, Import Airfreight.