CUSTOMER SERVICES

CUSTOMER SERVICE EXECUTIVE

We are looking for a Customer Service Executive to join this large forwarder. Duties will Include: 

  • To serve clients professionally and efficiently.
  • To liaise with all key operational parties
  • To actively contribute to and support all sales/commercial activities.
  • To process operational and commercial documentation in accordance with established procedures and standards.
  • To apply all defined Credit Control rules & processes
  • To understand the file accrual / provisioning process
  • To undertake all tasks & functions in accordance with Company Policies, Practices and Standards
  • Sales invoices raised in an accurate and timely fashion
  • Constantly review vendor working processes and seek improved service levels.
  • Produce reports and statistics as required.
  • Assist the sales team with quotations and client/product knowledge.
  • To assist the Field Sales Executives as required and perform other sales related tasks as requested by the Branch Manager
  • Develop and maintain the Standard Operating Procedures or Internal Operating Procedures as required.
  • To attend client/other meetings as required
  • To make sure that the Team Leader / Operations Manager is aware of your training needs

Key Skills needed:

  • Industry specific knowledge
  • Dangerous Goods
  • Microsoft applications: Word, Excel, Powerpoint
  • Customer Service Skills
  • Commercial Awareness
  • Time Management
  • Relationship management
  • Knowledge sharing / gaining
  • Aviation Security

Based: London Heathrow (ZZ0368)

UK Customer Service Representative/Agent

We are looking for a Customer Service Representative/Agent to join this specialist forwarder.Key responsibilities will include:

  • Yield reporting
  • Billing per flight summary
  • Special projects including new route analysis in relation to pricing and current market information; revenue management and proactive customer focus on after sales opportunities.

Must have:

  • Previous experience within sales administration within the airfreight/airline industry and will be able to prioritise, plan and organise work to achieve deadlines. 
  • Strong communication skills and attention to detail are essential as is a flexible approach to work and the ability to develop effective relationships with customers and colleagues.
  • Above all you must be able to demonstrate a commitment to delivering the highest standards of customer service

Based: Wiltshire (ZZ0366_

CUSTOMER SERVICE COMMERCIAL OPERATOR

We are looking for a Busines Development Manager to join this large forwarder. Main responsibilities will include:

  • Managing a variety of new business opportunities that have either been created by the telemarketing team, or have been self generated.
  • Working independently and part of a sales team  and qualify new business opportunities, by using your sales skills, planning and relationship building whilst using commercial acumen. 
  • To work on long term and short term target accounts.
  • Meet and exceed new business sales targets, in revenue and GP.
  • Work on own initiative, and ensure all reporting processes are satisfied to the company standard.
  • Team work within the existing sales team
  • Develop relationships across the company business units, whilst at the same time identifying opportunities that will contribute to the sales target
  • Meet and exceed company standard expectations, such as call rate and pipeline expectations.

Skills Required:

  • Negotiating and influencing skills
  • Commerical Skills
  • Ability to influence and motivate customers
  • Able to interact with all levels of contacts within small and medium customers
  • To look at solutions that will maximise profit
  • Minimum 3 years industry experience, within the distribution industry
  • Experience of either pallet/parcel sales both UK and International
  • BeHighly motivated
  • Have the ability to be able to work with minimal supervision
  • Determination to succeed
  • Experience of building new business pipeline
  • Proven track record in new sales growth
  • Ability to meet the company's business needs and plans
  • Some understanding of operational processes

Salary: £18-£19k

Based: Southampton (ZZ0355)

CUSTOMER SERVICE AGENT

Required attributes:

  • To be a conscientious team player who is calm under pressure.
  • Remain professional and friendly at all times with Customers and Colleagues alike
  • Uphold the company policy of answering all incoming telephone calls within 3 rings.
  • Complete all tasks in a timely and competent manner.
  • Maintain an adequate level of common sense when dealing with complaints and ensure escalations are made on all matters of concern.
  • Remain adaptable and flexible in your approach to work.
  • Maintain a good basic understanding of how our database and other tools are used to fulfil service promises and ensure the company's high standards of operation are upheld

Duties:

  • Taking regular bookings and handling general enquiries from our customers, whether received by telephone, email or fax.
  • Ensure all job related tasks are complete daily as per requirements indicated on the department's check-lists
  • Track and trace shipments as necessary.
  • Monitor Agents performance as required.
  • Monitor Track files to ensure they are kept up-to-date and to a manageable level.
  • Offer special services, such as Insurance, Timed Delivery or Packing, whenever these might be applicable and ensure customers are advised of all routing options available.
  • Set up, organise and closely monitor the progress of special deliveries.
  • Set up and organise Imports for customers
  • Ensure all own billing is kept up to date and is passed for invoicing by all applicable deadlines.
  • Produce reports or perform any other work-related task that may be required of you from time to time by the department Manager or Company.        (ZZO285)

Based: MIDDLESEX

£NEG

CUSTOMER SERVICES

Based in MIDDLESEX, this candidate will be working as part of a team in this full customer service role.  Working within this busy International courier company.  Normal working week.  Must have courier knowledge / background.  Good telephone manner required.  Customer service skills are essential.

£16K-£18K

COURIER CUSTOMER SERVICE

Reporting to the Courier General Manager, based in BERKSHIRE, key duties for this Courier Customer Service role will include: Review previous nights hand-over report and deal with any problems accordingly; Check with agents to ensure previous days specials have been actioned; Ensure collections are arranged in accordance with procedures; Answer incoming calls in accordance with company procedures; Deal with customer enquires efficiently; Provide clients with PODs and tracking information; Fax weight amendments and volumetric notifications to clients as required; Quotations and up-selling; Liaise with agents/suppliers; etc,.

Must have previous Courier Customer Services experience.  Keys skills will include: General computer skills; Extensive knowledge of Meta4; Able to work under pressure; Flexibility; Good organisational skills; Ability to prioritise work; Customer focused.

C£19K-£20K

SALES/ CUSTOMER SERVICE ADMIN

Working for a freight related company, dealing with all sales orders, customer service, in coming calls, answering queries, contacting old customers.  Applicant must be PC literate have excellent communication skills and confident. HEATHROW based.

£18K-20K AAE