Our client based around the Heathrow are is looking for two CRM's                      Salary £35k

One of the roles is for a Spanish Speaking Person

Job Spec:

Purpose of the Position:

·To ensure that the needs of SGAL customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.

·Maintain open channels of communication with clients, Corporate QA and The company UK Mgt.Work closely with the Corporate QA team to investigate, report and communicate on all operational and client issues as directed.

·To crosscheck the handling of Escalated jobs in all aspects ensuring compliance with all agreed company policies.

·Provide customer related information to the Corporate QA, Sales Reps and The company UK MGT including but not limited to:

Reporting, pricing, client issues, client advocacy.

·Coordinate aviation account special projects as directed by Corporate QA & The company UK Management.

Main Responsibilities:
•Communicate with customers as required to address questions, concerns, findings of investigations and general follow up.Provide Management, QA and/or Sales with the results of these discussions.
•Complete timely research of operational and client satisfaction issues as directed by management.
•Communicate all client issues to QA and/or Management as appropriate using established channels, including escalation.
•Serve as a liaison between the SGAL Aviation sales, The company UK CS Group and the customer.
•Assist in producing periodic client metrics as requested by Aviation sales team or corporate management.
•Produce client activity reports as requested.
•Assist in developing corrective action plans and monitor the results for closure as directed by Corporate QA team.
•Actively pursue continuous improvement with regards to processes and procedures that affect your sphere of influence as directed by Corporate QA team.
•Contribute with recommendations and actions to continually improve procedures, policies and internal / external communication. Identify and implement strategies to improve quality of service and productivity.
•Attend off site client meetings
•Understand client tariffs and handle invoice queries.
•Perform all other duties as assigned by SGAL Corporate QA.
•Out of hours client and operational support as required:Dependent on client requirements CRM’s may be issued with a company mobile phone and/or Laptop, SGAL Management to decide coverage.
•Assist Management Team as required

General Duties/Responsibilities

·Key account management

·Escalated Job Reviews

·Customer related CAPA follow up / closure

·Monthly calls with Sales group

·System and database maintenance, including but not limited to:

Auto-notifications, OTR, BOL-MAWB changes, providing customer HAWB lists as required

·Assist with training where needed to ensure good CS practices

·Assist with writing and implementing customer focused COPs.

·Ensure compliance with company policies and procedures.

·Any other reasonable duties/responsibilities at the request of Management.


Desired Requirements

Personal Characteristics

·Works well unsupervised and under pressure.

·Is confident when dealing with clients.

·Create a positive work environment.


·Customer Services

·Broad understanding of Courier Operations including Import / Export / Warehouse & Transport.

·Excellent understanding of World Geography.

Skills and Abilities

·Problem analysis and problem-solving

·Teamwork skills and strong self-motivation ability.

·Good numeric / financial ability.

·Ability to work successfully under pressure

·Excellent time management skills

·Good computer skills, Word / Excel / PowerPoint essential

·Excellent Communication skills – written and verbal

·Decision-making ability

·Planning and organising


•Good spelling, reading, geography and arithmetic skills.
•Demonstrate knowledge of company policies and procedures.
•To be organised and able to prioritise.

•Excellent communication skills.
•Computer and typing skills.
•Demonstrate experience in airline routings, both international and domestic.
•Knowledge of time zones.
•Knowledge of geography (including countries, major cities, airport codes, transit times, etc).
•Knowledge of Courier and Air Freight services.
•Knowledge of arranging Sameday deliveries, On-Board Couriers and direct drives.


·Minimum 5 years Industry Experience.

·IT / Computer literacy.

·English Language qualification equivalent to GCSE grade C (4)

Category: Current Vacancies, Customer Services, Logistics, Managerial

We are looking for a Mandarin speaking customer service person for our Heathrow office

Outline of the job:

Dealing with Chinese customers DPD & UPS enquiries

working with DPD customer service dept. on undelivered, scanned parcels

Organising claims with clients, tracking parcels and dealing with any paperwork, label issues and POD requirements

Printing new labels from DPD website for any cartons that need relabelling

Training will be given on import procedures including Import Entries

Salary £16k

Category: Current Vacancies, Logistics

We are looking for an Accountant / Finance Manager for our medium sized client based around the Heathrow area.

Ideally our client is looking for someone who is qualified and from a freight background.

Experience of Sage and Boxtop would be an advantage and you will have experience in managing at least 6 staff.

In return our client offers an excellent package, £60k-80k plus the usual benefits, bonus, car allowance, Health & Pension.

Outline of the role:

Monthly P & L & Management Accounts

Reporting directly to the Board of Directors

Sales Rep/monthly/quarterly commission calculations

Payroll, P11D returns, Staff entertaining & yearly audit

Responsible for company banking arrangements

At least 10 years experience in a managerial position

For more information please contact Kevin Theobald Recruitment for more information

Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Logistics, Managerial

Our well established client has an opening for a Graduate Sales Executive to work along side the sales team at Heathrow

Some Freight forwarding/Sales experience would be an advantage but full training will be given.

our client is looking for a bright, driven, 'Sales Hunter' individual with a clean driving license and any relevant operational or sales certs degree or equivalent qualification.

in return the company offer an excellent package:

Salary £25k


Company Car

Monday - Friday 9-5.30

Location Heathrow

Please contact Kevin Theobald for more information!!

Category: Current Vacancies, Logistics, Sales

Excellent opportunity to join a well established client of ours based around the Heathrow area. We are looking for someone from a pharma/cold chain background with Freight Forwarding/Courier experience.

As a Group Operations Director, you will be responsible for installing operations in Europe so this position will involve travel.

Salary is circa £100k plus the usual benefits that come with a position like this

Please contact Kevin Theobald Recruitment for more information

Category: Current Vacancies, Managerial

We are currently recruiting for a Transport Manager for our busy client based in the Heathrow area. You will be from a freight forwarding or courier background and have experience in managing around 10 staff including office and drivers.
Knowledge of London and surrounding areas as well as Heathrow is essential.
General Duties:
• Organise, plan and manage the day to day transport for all the depots
• Deliver all aspects of customer service including liaising with other departments, customers and suppliers
• Ensure all HR processes are implemented for your team
• Recruit and train drivers to meet the needs of the business
• Manage budgeted costs on an ongoing basis
• Continually monitor operational systems and schedules and implement cost effective routes
• Ensure that the highest levels of Health & Safety are maintained
• Ensure cost effective fleet fit for purpose
• Working with Quality Control departments to ensure compliance with all internal and external quality control initiatives


Salary £35-40k

Category: Current Vacancies, Managerial, Warehouse / Transport

Our client based in London is looking for a experienced, driven and pro-active Logistics Coordinator. You will have at least 2 -3 years experience in ocean import and exports within the shipping industry.

Outline of the role is below:

§Lead with the advance preparation and consolidation of LCL shipments into FCL containers to maximise full container rates.

§Plan all FCL shipments.

§Oversee the coordination with suppliers to arrange all product shipment bookings in line with goods ready dates.

§Working closely with our Demand Planner, determine the best route and method to move stock to destinations based on demand.

§Oversee the coordination and documentation required for our FOB business in FE and EU.

§Arrange all necessary air freight shipment bookings.

§Host high level overviews of FOB shipment projects to ensure efficient processes and costs are maintained.

Key Skills:

·Highly organised.

·Excellent negotiation skills.

·Able to see the bigger picture.

·Personable and able to work well with different types of people.

·Full of positive energy and strong drive to succeed.

·Very inquisitive and willing to challenge the status quo.

·Able to work under pressure, stick to deadlines and meet KPI’s.

·Strong ability to multi-task and to effectively prioritise.

·Excellent communicator both written and verbal – you will be the key bridge between a variety of people.

·Proactive over reactive – Looking for ways to prevent issues before they happen rather than having to firefight.

·Flexible and open to working on a variety of tasks.

·Strong team player.

Salary £25-30 k


Category: Current Vacancies, Seafreight / Trailer & Commercial Shipping

Our client based up in Manchester is looking for someone from a GSA or Airline background

hours are Monday-Friday 0900-17.30

Outline of the Role:

To provide best in class customer experience to our forwarding and airline customers.

Handling correspondence and making bookings and agreeing rates both over the phone and in writing

Assisting the sales and management teams with new ideas and suggestions to achieve our targets

This role is based in Manchester


Salary £ 30-32 k


Category: Current Vacancies, Logistics

Our client is looking for a freight forwarder, with knowledge of freight forwarding in all modes, imports and exports. You wouldn't need any I.T. Technical skills but be confident and communicate clearly.

You will be part of a small team and be based around the Heathrow area.

Main Duties:

Monitor and action all incoming communication from customers

To Investigate and report any issues or enquiries and to resolve or to escalate to the correct department internally.

To be the main point of contact for solving any technical issues and to ensure they are fully investigated

Key Skills:

A background in freight and a thorough understanding of the industry

A keen interest in I.T

Experience of using Microsoft office

Excellent communicator

A good problem solver

Used to working in small teams and be a good team player


Salary £ 25-30k

Monday-Friday normal days

Category: Administration / Accounts / Secretarial / IT, Current Vacancies

Our client is looking for someone from the Road Freight Industry with a background in Customs Compliance. This role will initially be located in Ashford, Kent with a view to include Heathrow in the near future.

Outline of the role:

Min 5 years experience in Customs Compliance within the road freight industry, coupled with an in depth knowledge of the HMRC NCTS system . The ability to manage and lead by example

Import & Export customs entry processing

T document processing

Ability to train and set group targets for follow up

UK travel around 8 UK sites for training

Set up clear and concise HMRC procedures for operators.

Keep abreast of new HMRC policies

Advise the senior management team on any new HMRC changes that may affect future operational or financial concerns for the company

Attend local monthly HMRC/BIFA meetings

NCTS Operations (as known consignor / consignee )

Customer visits with sales or ops staff to offer customers HMRC advise when required.

Look to take advantage of Customs procedures or authorisations that may be of benefit to the company

Ensure full customs compliance at our locations
This position needs someone at a management or ex consultant level

Salary £ 45k plus car allowance


Category: Current Vacancies, Logistics