A large forwarder at Heathrow is looking for a Export Gateway Person. This role is 37.5 hours per week and involves shifts, 4 on 4 off days and nights.

Duties to Include:

•Achieve personal and operational targets and report any problems that may affect performance i.e. prepare paperwork for customs and airlines or monitor inbound/outbound flights

•Ensure shipment procedures are followed according to operational procedures and highlight any concerns to line manager

•Maintain accurate data on company systems

•Request materials and services needed to achieve targets.

•Contribute to safety and hygiene standards

•IT Generalist knowledge – Windows, Word, Excel

Specific Technical Requirements:

•Prime function to ensure the accurate completion of Export documentation.

•Dealing with the warehouse and external customer queries.

•Matching Export Records for export customs using the NES system.

•General filing and document splitting.

•Minimum 1 year Air Export experience an advantage, but not essential.

•Good communicator.

•Team Player


Salary £ 25-27k plus £2.5k shift pay 

Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Export Airfreight

A fantastic opportunity is available for an Air Export Clerk to join an International Freight Forwarder. Based in South Wales, the successful Air Export Clerk will earn a competitive salary based on experience.

As an Air Export Clerk your main responsibilities will include but are not limited to:

● Liaising with the customer and communicating any issues
● Preparing Export Air Waybills
● Negotiating rates directly with Airlines
● Declaring export entries using Chief
● Coordinating each shipment from start to finish

To be considered for the Air Export Clerk role you must be driven and confident. The successful candidate must have worked for a Freight Forwarder and have experience in completing Air Waybills. In addition, the following keys skills and experience are essential:

● Excellent verbal and written communication skills
● High level of customer service
● Confident and friendly telephone manner
● Demonstrable knowledge of what documentation is required for different countries

Additional Information

37 ½ hour week with a flexible approach Monday to Friday. On-call Rota (1 in 3) weekend work. There is also a requirement for weekday/evening work.


Salary £25k++

Category: Current Vacancies, Export Airfreight

We are looking for an experienced bookkeeper for this long established freight forwarder.

Ability to work on own initiative and current knowledge of SAGE Line 50 software is essential. Must be numerate with good English and Maths.

Experience in a freight forwarding office would be an advantage.

The job includes:

-Posting purchase invoices including some foreign ones in SAGE

-Posting payments from clients in SAGE

-Basic credit control

-Bank account management - knowledge of Nat West Bank Line an advantage

-Aged Debtor Analysis / reports from SAGE and production / dispatch of customer statements

-Aged Creditor Analysis / reports from SAGE and preparation of Bulk payment lists for month end and secondary payments by SF

-Remittance advices

-Experience / willingness to undertake general office admin tasks

- The role would involve some basic HR admin, though not full responsibility.

- There is also a requirement for monitoring and diarising insurance policy renewals, licences for vehicles, training records and similar tasks.

They have an outside accountant overseeing the management accounts so the bookkeeper would liaise with him on a regular basis.

Their Accountant looks after the payroll, pensions and VAT returns.


Salary £28-30k

Category: Administration / Accounts / Secretarial / IT, Current Vacancies

This rare and exciting role based East Africa is on a permanent contract basis.

The idea applicant would require the following:

Previous history of working within the airline handling industry at a senior level for passenger, ramp and cargo.

May consider an airline applicant with a solid record in ground handling.

Excellent communication skills required.

Building relationships with airlines, freight forwarders and airport staff.

Good negotiation skills at all levels including dealing with aviation authorities.

Good understanding of business budgets and plans.

Would have inspiring leadership skills.

An excellent salary numeration is on offer together with all the benefits of an full Ex-Pat package, including housing, car, health, flights, etc,.


Salary £ 100-140k

Category: Current Vacancies, Logistics, Managerial

Our client is looking for an energetic person to join this exciting company . The role will be commission based but there is no Tele sales and you will be supporting the MD and Sales Team

This role would also suit someone perhaps in operations who wants to get into sales.

For more information please contact Kevin Theobald

Hours are Mon-Fri 9-5.30pm

Paying around £25-28k plus commission

Category: Current Vacancies, Logistics, Sales

Our client based around the Heathrow are is looking for two CRM's                      Salary £35k

One of the roles is for a Spanish Speaking Person

Job Spec:

Purpose of the Position:

·To ensure that the needs of SGAL customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.

·Maintain open channels of communication with clients, Corporate QA and The company UK Mgt.Work closely with the Corporate QA team to investigate, report and communicate on all operational and client issues as directed.

·To crosscheck the handling of Escalated jobs in all aspects ensuring compliance with all agreed company policies.

·Provide customer related information to the Corporate QA, Sales Reps and The company UK MGT including but not limited to:

Reporting, pricing, client issues, client advocacy.

·Coordinate aviation account special projects as directed by Corporate QA & The company UK Management.

Main Responsibilities:
•Communicate with customers as required to address questions, concerns, findings of investigations and general follow up.Provide Management, QA and/or Sales with the results of these discussions.
•Complete timely research of operational and client satisfaction issues as directed by management.
•Communicate all client issues to QA and/or Management as appropriate using established channels, including escalation.
•Serve as a liaison between the SGAL Aviation sales, The company UK CS Group and the customer.
•Assist in producing periodic client metrics as requested by Aviation sales team or corporate management.
•Produce client activity reports as requested.
•Assist in developing corrective action plans and monitor the results for closure as directed by Corporate QA team.
•Actively pursue continuous improvement with regards to processes and procedures that affect your sphere of influence as directed by Corporate QA team.
•Contribute with recommendations and actions to continually improve procedures, policies and internal / external communication. Identify and implement strategies to improve quality of service and productivity.
•Attend off site client meetings
•Understand client tariffs and handle invoice queries.
•Perform all other duties as assigned by SGAL Corporate QA.
•Out of hours client and operational support as required:Dependent on client requirements CRM’s may be issued with a company mobile phone and/or Laptop, SGAL Management to decide coverage.
•Assist Management Team as required

General Duties/Responsibilities

·Key account management

·Escalated Job Reviews

·Customer related CAPA follow up / closure

·Monthly calls with Sales group

·System and database maintenance, including but not limited to:

Auto-notifications, OTR, BOL-MAWB changes, providing customer HAWB lists as required

·Assist with training where needed to ensure good CS practices

·Assist with writing and implementing customer focused COPs.

·Ensure compliance with company policies and procedures.

·Any other reasonable duties/responsibilities at the request of Management.


Desired Requirements

Personal Characteristics

·Works well unsupervised and under pressure.

·Is confident when dealing with clients.

·Create a positive work environment.


·Customer Services

·Broad understanding of Courier Operations including Import / Export / Warehouse & Transport.

·Excellent understanding of World Geography.

Skills and Abilities

·Problem analysis and problem-solving

·Teamwork skills and strong self-motivation ability.

·Good numeric / financial ability.

·Ability to work successfully under pressure

·Excellent time management skills

·Good computer skills, Word / Excel / PowerPoint essential

·Excellent Communication skills – written and verbal

·Decision-making ability

·Planning and organising


•Good spelling, reading, geography and arithmetic skills.
•Demonstrate knowledge of company policies and procedures.
•To be organised and able to prioritise.

•Excellent communication skills.
•Computer and typing skills.
•Demonstrate experience in airline routings, both international and domestic.
•Knowledge of time zones.
•Knowledge of geography (including countries, major cities, airport codes, transit times, etc).
•Knowledge of Courier and Air Freight services.
•Knowledge of arranging Sameday deliveries, On-Board Couriers and direct drives.


·Minimum 5 years Industry Experience.

·IT / Computer literacy.

·English Language qualification equivalent to GCSE grade C (4)

Category: Current Vacancies, Customer Services, Logistics, Managerial

We are looking for a Mandarin speaking customer service person for our Heathrow office

Outline of the job:

Dealing with Chinese customers DPD & UPS enquiries

working with DPD customer service dept. on undelivered, scanned parcels

Organising claims with clients, tracking parcels and dealing with any paperwork, label issues and POD requirements

Printing new labels from DPD website for any cartons that need relabelling

Training will be given on import procedures including Import Entries

Salary £16k

Category: Current Vacancies, Logistics

We are looking for an Accountant / Finance Manager for our medium sized client based around the Heathrow area.

Ideally our client is looking for someone who is qualified and from a freight background.

Experience of Sage and Boxtop would be an advantage and you will have experience in managing at least 6 staff.

In return our client offers an excellent package, £60k-80k plus the usual benefits, bonus, car allowance, Health & Pension.

Outline of the role:

Monthly P & L & Management Accounts

Reporting directly to the Board of Directors

Sales Rep/monthly/quarterly commission calculations

Payroll, P11D returns, Staff entertaining & yearly audit

Responsible for company banking arrangements

At least 10 years experience in a managerial position

For more information please contact Kevin Theobald Recruitment for more information

Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Logistics, Managerial

Our well established client has an opening for a Graduate Sales Executive to work along side the sales team at Heathrow

Some Freight forwarding/Sales experience would be an advantage but full training will be given.

our client is looking for a bright, driven, 'Sales Hunter' individual with a clean driving license and any relevant operational or sales certs degree or equivalent qualification.

in return the company offer an excellent package:

Salary £25k


Company Car

Monday - Friday 9-5.30

Location Heathrow

Please contact Kevin Theobald for more information!!

Category: Current Vacancies, Logistics, Sales

We are currently recruiting for a Transport Manager for our busy client based in the Heathrow area. You will be from a freight forwarding or courier background and have experience in managing around 10 staff including office and drivers.
Knowledge of London and surrounding areas as well as Heathrow is essential.
General Duties:
• Organise, plan and manage the day to day transport for all the depots
• Deliver all aspects of customer service including liaising with other departments, customers and suppliers
• Ensure all HR processes are implemented for your team
• Recruit and train drivers to meet the needs of the business
• Manage budgeted costs on an ongoing basis
• Continually monitor operational systems and schedules and implement cost effective routes
• Ensure that the highest levels of Health & Safety are maintained
• Ensure cost effective fleet fit for purpose
• Working with Quality Control departments to ensure compliance with all internal and external quality control initiatives


Salary £35-40k

Category: Current Vacancies, Managerial, Warehouse / Transport