MANAGERIAL

UK TENDER MANAGEMENT & CONTRACTS

We are looking for a UK Tender manager to join this large freight forwarder.

Duties will include:

Must Haves:

• Ability to work under pressure, to a high standard.
• Knowledge of freight industry advantageous
• Commercial awareness aptitude / skills
• Smart and professional and polite with hunger to learn and adopt
• Effective communication on all work undertaken within the team, escalating problems or providing supporting information to others as required
• Promote a positive and professional work environment.

Based: London Heathrow (ZZ0365)

CUSTOMER SERVICE LINE MANAGER

We are looking for an customer service line manager to join this large forwarder. Job Purpose:

• Understand and meet customer expectations by developing and managing the Customer Service capabilities and processes.
• Create and maintain service levels appropriate to customer segmentation definitions or agreed SOP’s.
• Retain and gain business from establishing and running the programme of relationship based customer care contacts (by telephone).
• Establish and sustain succession planning for all key roles.
• Ensure profitable implementation of new business. 
• Business Performance & Results
• Responsible for customer service
• Define, monitor and enforce targets for team
• Select and assign key positions to reach targets
• Analyse costs and cost structure of customer service at team level, and derive improvement measurements and actions
• Prepare statistical reports

Quality & Improvement:

• Responsible for constant improvement and optimization of service (cost management)
• Actively promote the exchange and adoption of new processes, procedures and work instructions to create ‘smarter’ work systems

Occupational Health & Safety:

• Ensure direct reports understand and actively comply with the company’s occupational health & safety rules.
• Ensure the maintenance of a healthy and safe workplace.
• Actively comply with the company’s occupational health & safety rules

Company policies and procedures:

• Ensure new employees complete the induction program covering awareness of key company policies and procedures.
• Monitor direct reports’ compliance with company policies and procedures within the workplace
• Actively comply with all company policies and procedures, including, but not limited to equal opportunity, preventing workplace harassment, privacy, electronic communications and equipment

Skills & Qualifications:

• Knowledge of Freight Forwarding industry: imports, exports, customs and related processes.
• Proven track record of successful people management at team-leader/supervisory level through recruitment, selection, performance management, development and succession planning
• Interpersonal skills - influencing, communication, relationship management, cultural awareness                     
• Clear and concise communication skills; good written and spoken English                                      
• Knowledge of customer service concepts, and business development activities essential
• Customer Management skills potential essential
• MS Office applications                          
• Results driven with analytical skills      
• Ability to manage multiple teams and control varied portfolio of customers and duties whilst performing under pressure   
• Awareness of commercial and customers needs 
• Commercial/industry/operational business acumen             
• Able to work on own initiative and to take responsibility and ownership of initiatives        
• Ability to prioritise own workload in view of customer and business demands
• Team player

Based: London Heathrow (ZZ0360)

OPERATIONS MANAGER

We are looking for an operations Manager to join this large forwarder. Job purpose:

• Understand and meet customer expectations by developing and managing the operational capabilities and processes so the customer service group can deliver service and pro-activity to their customer.
• Create and maintain service levels appropriate to agreed SOP’s and internal customer requirements.
• Support customer service groups by providing a quality and stable operational process.
• Establish and sustain succession planning for all key roles.
• Ensure profitable implementation of new business while monitoring cost, profitability and right first time processing of transactions.
• Maintain efficient processes and handoffs to other teams in the wider process thus reducing rework and service failures. 
• Make a major impact on the business through introducing and sustaining the change of culture allowing the customer service teams to develop from transactional to service by implementing checks and controls within the operational processes to produce a stable but robust service and handoff to the network.
• Within commercial and regulatory boundaries implement and authorize your staff to take decisions to enable the Customers: manage your team and undertake personally to:
• Proactively communicate with customer service on operational and process matters to allow them to proactively work on, manage and report exceptions to the customer.
• Develop processes that ensure sufficient checks on each transaction before moving onto the next team driving down service failures and ensuring compliance to department scorecard result.
• Working with Sales and customer service create SOPs and ensure successful operational implementation of new business
• Handle operational irregularities and enquiries from customer service dealing with customer complaints.
• Report on operational irregularities and formulate action plans based on trend analysis to develop processes to reduce.

London General Export & logistics Manager:

•  Support manager and to meet regional targets and service levels
• Provide timely updates on key customer issues and opportunities
  Management Team
• Generate reports for regional and UK management

Overseas Offices:

• Handle requests from and continually seek compliance and best performance

Sales:

• Provide guidance on:
• Customer issues and resolution
• Requests for Quotation (RFQ)
• New business gained and opportunities for additional business
• Handle daily communication and correspondence to internal customers

Process:

• Business Performance & Results
• Responsible for operational results at branch level
• Define, monitor and enforce targets for team
• Select and assign key positions to reach targets
• Analyse costs and cost structure at station level, and derive improvement measurements and actions
• Prepare statistical reports.
• Quality & Improvement
• Responsible for constant improvement and optimization of service (cost management)
• Actively promote the exchange and adoption of new processes, procedures and work instructions to create ‘smarter’ work systems

Occupational Health & Safety:

• Ensure direct reports understand and actively comply with the company’s occupational health & safety rules.
• Ensure the maintenance of a healthy and safe workplace.
• Actively comply with the company’s occupational health & safety rules

Company policies and procedures:

• Ensure new employees complete the induction program covering awareness of key company policies and procedures.
• Monitor direct reports’ compliance with company policies and procedures within the workplace
• Actively comply with all company policies and procedures, including, but not limited to equal opportunity, preventing workplace harassment, privacy, electronic communications and equipment

 Skills & Qualifications:

• Knowledge of Freight Forwarding industry: imports, exports, customs and related processes.
• Proven track record of successful people management through recruitment, selection, performance management, development and succession planning
• Interpersonal skills - influencing, communication, relationship management, cultural awareness                     
• Clear and concise communication skills; good written and spoken English                                      
• Knowledge of customer service concepts, and business development activities essential
• Customer Management skills essential
• Negotiation skills
• MS Office applications                          
• Results driven with analytical skills      
• Ability to manage multiple accounts, activities and projects and perform under pressure   
• Commercial awareness, knowledge of sector trends, customers and needs 
• Broad commercial/industry/operational business acumen            
• Able to work on own initiative and to take responsibility and ownership of initiatives        
• Ability to prioritise own workload in view of customer and business demands
• Team player

Years of Experience:

• Significant experience, circa 10 years, of customer service within related freight forwarding industry including at least 2 years of management / supervisory experience.

Based: London Heathrow (ZZ0359)

OPERATIONS DIRECTOR

We are looking for an operations director to join this large forwarder. The ideal candidate will be someone who understands the operations function and the basic flow of processes for a business of this size.  The person will have an eye for process improvement and be able to assess the impact any process changes will have on both the business and people.We need a person who is a natural leader with the ability to motivate others and who is responsive to external input.  The following are key to the success of this role:-

• Controlling operational costs
• Building and motivating operational teams
• Building and enforcing a performance management culture
• Business development
• Customer relations management
• Implementing and enforcing quality standards
• Responding to and managing external and internal Customers

Key Responsibilities:

Operations:

• Accountable for operational performance in the UK
• Recommend corrective actions in operational and financial areas
• Implement changes to operating procedures as deemed necessary
• Business development within current guidelines
• Ensure that safety standards are managed and adhered to
• Improve and maintain quality standards to ensure customer satisfaction.

Business planning and budgeting:

• Monthly, quarterly and annual operational reports
• Monthly, quarterly and annual financial reports and budgets
• Process improvements
• Quality improvements
• Safety audits of operating locations
• Review accidents/incidents regarding corrective measures
• Training activities as needed for all operating locations
• IT development for operations reporting and quality control

Communication:

• Regular employee communication
• Operations updates to management team

Performance management:

• Ensure that performance measures are set and managed for all operational areas
• Ensure that objectives are set for all managers and team leaders in the operational area
• Monitor and redefine objectives where appropriate
• Manage poor or non performance of operational areas and individuals

Customers:

• Lead the customer relationship management process in the UK
• Define and implement processes to support customer satisfaction
• Carry out customer queries analysis and implement corrective actions where appropriate

Must haves:

• Minimum of 5 years in leading an operations role in a similar sized organisation with similar complexities
• Leadership skills
• Analytical skills
• Negotiation Skills
• Interpersonal sensitivity
• Drive & Perseverance
• Integrity
• Organisation Awareness
• Commercial acumen
• Good Judgement skill

Based: London Heathrow (ZZ0359)

REGIONAL MANAGER- Saudi Arabia

We are looking for a Regional Manager to join this large forwarder in Saudi Arabia. You will be responsible for:

• Overall management of the region.
• Planning, organizing and supervising all regional activities and operations.
• General personnel management of the region within the company policies including training, motivation and development needs.
• Provide necessary directions, guidance, and support to area sales team including pricing strategy suitable for each region market condition.
• To ensure high service levels are implemented and maintained at all times in strict adherence to FFD Quality System and procedures to ensure higher satisfaction of customers.
• Periodical review and evaluation of the system so as to improve the existing system or procedures. 
• Compilation and analysis of data and regular submission of reports, information with views and feedback to GM, FFD to aid planning, improvement, control and decision making.
• Meet periodically with GSA Airlines, Shipping Lines, Transporters & Sub Contractors.
• Reporting to General Manager.

Based: Saudi Arabia (ZZ0358)

STRATEGIC SALES MANAGER

We are looking for a Strategic Sales Manager to join this large forwarder.The Purpose of this role is to bring absolute focus on big ticket regional sales and development opportunities at a group level and to do this through the provision of First Class Strategic Sales activities and market leading Supply Chain Development capabilities. Youll be responsible for:

• Leading the Strategic Sales Team to ensure they successfully land target accounts identified as the Largest Regional Commercial opportunities. 
• Managing the Strategic Sales Pipeline ensuring that it is rich enough to ensure delivery of Strategic Sales targets, plus reporting on sales velocity and landed business in both annualised and “Through the Till” terms
• Involvement in other projects at the request of the CCO
• Assist with preparation of the annual budget and be responsible for ensuring the Company meets the costs, revenue and financial targets therein
• Ensuring that Sales resource deployment is in line with GBR strategy and budget
• Ensure maintenance of a high general level of product knowledge with the sales and customer service departments, in conjunction with other functional managers.
• Delivery of  Strategic Sales Targets
• Complete commercial accountability for our Strategic Sales Activity
• Monthly reporting of Strategic Sales Pipeline Value and Sales Velocity
• Providing executive support to cross selling initiatives, campaigns and leadership in procurement and operational alignment

Key Skills Required:

Technical skills:

• A seasoned Shipping / Logistics Commercial Professional with extensive experience at working with large target accounts
• Capable of forming and executing multi product sales strategies that will be successful with large complex target clients
• A “forwarding” attitude to finding and delivering margin within a customer value proposition
• Experience of working with sales management tools.

Soft skills:

• A team player, displaying significant leadership skills and capable of managing multiple internal and external stakeholders
• Credible with a senior external audience
• Excellent communication and presentation skills
• A tenacity for pursuing sales objectives and extremely result orientated
• Ability to manage, develop, motivate and coach a large group of Supply Chain Development and Sales Professionals

Based: London

Salary: £55k - £60k (ZZ0357)

BUSINESS DEVELOPMENT MANAGER

We are looking for a customer service commercial operator to join this large freight forwarder who have gained experience of working within a Customer Service/Account Management Operational position within the Freight Forwarding industry and whom is biased to European Roadfreight. The role will be to manage and develop customers through a proactive approach ensuring all key tasks and objectives are met, with a primary focus on Customer retention and development whilst assisting with operational duties.Daily duties will include;

• Managing a portfolio of designated customers
• Ensuring Customer retention through effective customer service
• Pro-active calls to new customers
• Pro-active calls to existing customers/clients

Must: Demonstrate a sound commercial understanding of the Freight Forwarding industry and have previously gained experience of working with in a Customer Service, Account Management or Operational capacity. Posses excellent communication skills and the ability to build strong working relationships with both internal and external customers, be IT literate and awareness of attention detail.

Salary: Up to £28k

Based: Buckinghamshire (ZZ0356)

COMMERCIAL & DEVELOPMENT MANAGER

We are looking for a commercial & development manager to join this large forwarder. The role will include:

• Nationwide responsibility for identifying target customers for (shared user) warehouse logistics facilities and technical transport opportunities.
• Target market sectors for technical transport customers include High-Tech, Medical equipment, printing equipment and telecommunications.
• Building relationships with target customers, presenting solutions and winning/converting in line with current growth plans. 
• Providing key commercial support, pricing, quotations, commercial terms etc for the team managing the UK solution for Geodis Group’s largest key account client.
• Interacting with the Group commercial teams in Europe

You will need a proven commercial track record of delivering/converting sales within a Logistics and Supply Chain arena. It is also essential to have experience in the complexities of technical transportation or specialist large equipment 'installations’ work. Excellent communication skills and the ability to interact with colleagues at all levels of seniority within the UK and Group structure. Ability to negotiate and clearly present services and value-add to potential customers.

Must Haves:

• Be self motivated, pro-active and driven to deliver against stretching targets
• The ability to be flexible and operate within a fast moving environment
• Regular UK wide and European travel required.
• Qualifications/Background
• Specialist Transport commercial
• Logistics commercial
• Language skills beneficial but not essential
• Trading & Contractual Terms & Conditions
• High degree of proficiency with business software (MS Office, CRM, operating systems)

Salary £40-£44k

Based: Milton Keynes (ZZ0354)

BRANCH MANAGER- BAHRAIN

We are looking for a Branch Manager in Bahrain to join this busy forwarder. You will be managing around 40 staff and will need to have experience within both air and ocean. You need to be a stong manager with appropriate skills in diplomacy.

Based: Bahrain (ZZ0350)

EXPORT MANAGER

We are looking for an Export Manager who has a minimum of two years experience within Air freight supervisory or management to join this large forwarder. The role will invlove:

• Achieving export department budget goals and non-finanical objectives.
• Managing the movement of products out of the country in accordance with organizational policy and procedure and to comply with relevant law's and processes.
• Managing and developing direct report team in line with personal and corporate objectives.
• Building strong relationships with nominated key customers, through a commited approach towards delivering first class service performance, innovative solutions, proactive revenue and cost managment. The objective being to fully surpass customer expectations across all levels resulting in excellent key customer retention and smooth implementation of new customer business.

Duties will include:

• Day to day management of Export department.
• Manage all staff reporting to the position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Ensure customers communication is delivered to required standard.
• To work closely with business development team to define, scope and implement projects to meet customer expectations.
• Attend review meetings with key customers as necessary.
• Produce and maintain standard operation procedures built around specific customer requirements.
• Carry out regular performance review with team members. * Ensure department is fully compliant with Business management systems.
• Monitor, record, analyse and report on activites, trends and recommendations relating to export activites.
• Liaise with other departments in order to establish and maintain effective ad relevant export activites.

Salary: £35k

Based: London Heathro (ZZ0349)

BRANCH MANAGER

We are looking for a branch manager to join this large freight forwarder. You will be responsible for leading the sales teams and winning/retaining large key account customers. You  will need to have a solid industry background, be a good operator and know how to manage drivers and transit operations.

Key aspects required:

• You must be a real customer/peoples person.
• A excellent people manager and leader, knowing how to generate commitment from your team and high performance standards.
• Be able to work as a team player with other branch managers.
• Be creative and entreprenurial.
• Be motivated by success, winning customers and solving challenges.
• Be adaptable and flexible.
• Be ambitious as there may be opperartunites to progress and grow within the company.

Salary: £45-£50k + Perks

Based: Heathrow (ZZ0348)

AREA HEAD OF HSE

We are looking for a area head of hse to join this large freight forwarder. Key Tasks will include:

• Establish the Area HSE Organization and manage & direct the Area HSE implementation.
• Functional Management of the Area HSE Officers
• Manage & co-ordinate implementation of the Corporate HSE Management System within the Area
• Establish the Area HSE Organization and resource allocation in line with the Areas, customers & industry requirements
• Definition of Area internal & external communication (Intranet, Internet, Customer Presentations etc)
• Continuous development and identification of training needs for Area HSE Officers
• Continuous evaluation and identification of HSE Customer/Industry requirements
• Support of Tender Management in regards to the HSE requirements for Area Accounts
• Co-ordination of Area HSE Certifications & Internal Audits
• Carry out Area Internal Audits & Work Site Inspections
• Collation of Area HSE Quarterly Statistics and report to Corporate Head HSE
• Determination of annual Area HSE targets based on corporate instructions
• Identification and implementation of local legislation.

Qualifications Needed:

• Industry experience (minimum 5 years)
• Qualified Internal & Lead Auditor
• Experience of working in an International work environment
  Previous working experience at this level
• Excellent knowledge & experience in implementing an HSE Management System
• Excellent know how in carrying out an HSE Internal Audit.

Skills Required:

• Excellent Organizational skills (prioritize, plan, assign & control)
• People Management & Leadership skills
• Strong Project management skills
• Ability to co-ordinate cross-functional interfaces (Legal, HR, Operations)
  Training & Presentation Skills
• Ability to motivate
• Ability to work in a diverse environment & culture
• Team Player
• Excellent communication & interpersonal skills
• Excellent working knowledge of Microsoft Office products
   

Based: Heathrow

Salary: £45k (ZZ0341)

MANAGER

We are looking for a Manager with both sales, operational and admin responsibilities to join this forwarder. You wiill be working with a small team and will need 10 years + experience either as a forwarder or carrier.

Based: Essex

(ZZ0339)

GENERAL MANAGER

We are looking for a General Manager to join this large forwarder. You will need to be able to manage an operation and critically generate new business.

Must Haves:

• Strong all round forwarding knowledge (Air & Sea) as well as Asian Markets and USA.
• Excellent business and operation contacts
• Highy self motivated and a strong leader

Based: Manchester

Salary: Around £60k (ZZ0332)

GENERAL MANAGER

We are looking for a General Manager to join this expanding specialised forwarding company managing over 35 staff in 2 offices.

Job Purpose:

• Be responsible for the efficient and profitable running of the Region
• Be responsible for maintaining existing business and developing new business for the Region
• Through effective management of the team, provision of effective and professional customer service
• Actively participate in and contribute to Company management activities
• Manage and motivate the local management team to achieve results

 Key Accountabilities:

1. Sales, Marketing & Business Development:

• Work to expand our presence
• Be aware of potential customers and look for opportunities to develop the business
• Develop new business through communication with potential clients (visit or telephone)
• Maintain awareness of forwarding and logistics markets and global activity of the company – including potential new investments, key customers and competition
• Maintain & develop existing Group business
• Negotiate and control regional carrier negotiations
• Through the Business Development Managers, activity in the region, ensuring promotion of specialist services to enhance business opportunities 

2. Operations:

• Conduct all operations in accordance with the company’s Operations procedures
• Ensure smooth running of operations through the effective management of the teams
• Obtain competitive rates for quotations
• Ensure administration is completed as required, e.g. finalisation of job files, filing
• Ensure compliance in regulations by remaining up-to-date by freight forwarding and customs regulations.
• Deal with escalations, as necessary

3. Customer Service:

• Ensure effective and efficient customer service is provided to all clients, through effective management of the team
• Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines
• Provide effective and constant communications with customers
• Be proactive when faced with problems
• Ensure management activities reflect your high level of customer service

4.Financial:

• Contribute to the preparation of budgets
• Ensure month end is completed promptly and correctly
• Compare results against budget, .e.g. sales, costs and GP
• Ensure effective negotiation on price to maximise profitability
• Complete the monthly management report, as required
• Submit financial reports to the Board, as required
• Work in accordance with finance department requirements
• Co-operate and liaise with the local Finance Department – formal line management of Management Accountant to European Finance Director

5.People Management:

• Be responsible for the overall performance of the Team and Department Managers
• Take responsibility of ensuring effective communication with staff
• Recruit new staff, as required
• Coach, develop and motivate the department managers on management tasks, ensuring they have the knowledge to complete their duties
• Formally manage the Teams and Managers, e.g. performance appraisals, inductions, disciplinary matters
• Ensure the Teams have the skills to complete the job
• Ensure departments adhere to procedures
• Deal with escalations, as necessary
• Ensure the offices will run efficiently, in your absence

6.Strategy:

• Make a major contribution to the development of a vision
• Ensures office strategy is in line with global overall direction
• Ensures strategy is communicated and dictates direction of work focus

7.General:

• Leading colleagues to create a positive working environment
• Think, act and react in accordance with the company’s bridges
• Reporting any issues to Operations Director as soon as they arise
• With the IT department, manage the IT requirements for the Region
• Any other duties as reasonably requested

Experience/ Technical Abilities:

• Experience working with or in the logistics sector, specifically the forwarding industry
• Experience of multi-modal freight forwarding operations, preferred
• Substantial experience of business development, new and existing customers
• Substantial people management experience
• Experience of managing managers
• Excellent communication in English (verbal and written)

Personal Attributes:

• Leader
• Strategic thinker
• Effective communicator
• Accurate
• Achiever
• Problem solver
• Effective time manager
• Commercially  focussed
• Confident

Based:London

Salary: £50k-£60k (ZZ0331)