Customer Service Administrator REF ZZ 1046

Our client is looking for a Customer Service Administrator, with experience of import/export customs procedures, to join our busy operations team.

Salary £30-35k This role is based in London 

The role of Customer Service Administrator will involve, but is not limited to, the following responsibilities:

  • Assist with shipping documentation
  • Provide quotations to current and potential customers
  • Liaise with offices abroad
  • Keep customer up-to-date, via email and telephone
  • Provide solutions to our customers requirements
  • Answer telephone calls and email enquiries
  • Stock maintenance for customers
  • Travel abroad when necessary
  • Build and maintain relationships with customers
  • Assist the Manager and colleagues as necessary in order to support the team.
  • Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.

The knowledge, skills and experience required from our Customer Service Administrator is:

  • Basic knowledge of import/export customs procedures/customs clearance (essential)
  • Experiences in customer service/logistics (essential)
  • Ability to build and maintain good working relationships with customers and colleagues (essential)
  • Attention to details and problem-solving skills (essential)
  • A good knowledge of the English language, both verbal and written (essential).
  • The ability to prioritise and organise own workload to tight deadlines (essential).
  • Sound knowledge of IT systems – Word and Excel (essential)
  • A good knowledge of French and/or Italian language, both verbal and written (essential)
  • Hold a full UK driving licence (desirable).
  • Experience of Boxtop/Boxtrax IT systems (desirable).
  • Experience of transporting valuable goods (desirable).
Category: Current Vacancies, Customer Services, Logistics.