Overseeing the day to day operations of the DG department with regards to processing, quoting, customer service and compliance requirements. Supervising and supporting the DG team providing encouragement to team members and identifying areas of training.

Salary £30-33k

To quote, process, pack and make compliant all DG freight requiring shipping around the world while complying with IATA and ADR guidelines. A high standard of accuracy and customer care is always needed.

all DG parcels are completed in a timely manner and exported accurately on time.

The job role:

·Organise the daily workload: ensuring balance between all team members

·Providing guidance: leadership, troubleshooting any issues and finding sustainable solutions

·Training staff: to become proficient in understanding DG regulations and making sure that consignments are processed accurately and efficiently

·Ensure that team members:

Understand DG Rules and regulations

Complete DG declarations within IATA and ADR and regulations

Understand and work within written departmental SOPs

Work as a team and on their own initiative when required

Complete all tasks as required

·Ensure shipments are ready for billing on a weekly basis

·Stock control

·Reviewing and updating departmental working instructions and SOPs

·Recording non-compliance and DG occurrences, undertaking the necessary actions and reporting to line manager any financial impact on the company

·To monitor that both internal and external communication is delivered in a professional and timely manner offering a high standard of customs service, by providing accurate and appropriate information

·Ensure all daily imports and export tasks are completed with correct pricing

·To work closely with all other departments

Compliance/Health and Safety

·Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.

·Adhere to health and safety policy, and other requirements relating to care of equipment.

·Ensuring work areas and warehouse are kept clean, neat and well-organised.

·Enforce health & safety and security requirements

Key Skills:

·Must have the professionalism to perform and organise work to suit the business and customer needs as well as working with DG regulations

·Experience of freight/import services is essential

·Positive 'can-do’ attitude

·Interpersonally effective

·Develop trust and respect from colleagues across the organisation

·Work with the team to find solutions

·Demonstrate personal drive

·Positive and pro-active approach to work

·Approachable

Must have a 5-year checkable work history with no unaccountable gaps.

Basic DBS Check

Essential Skills:

Proven successful track record in a similar role

Aviation Security Level D Training

IATA DG training

Attention to detail

Personal knowledge of DG shipping, customer service

Proven proficiency in MS Office

Excellent telephone manner

Outstanding organisational & time management skills