Export Airfreight Manager REF ZZ 1151

As the Export Airfreight Manager, you’ll use your talents to create innovative solutions and shape the future across our business.

Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30

Salary £60k plus Car

Key Activities Include:

  • Continuously grow customer service excellence and productivity effectiveness through development and process review.
  • Engage and grow all people in area of responsibility through the implementation of Active Leadership.
  • Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
  • Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
  • Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
  • Manage implementation of all new key accounts to ensure successful for customer and company.
  • Lead/participate in presentations to existing and potential customers.
  • Participate where appropriate in relevant Industry Forums
  • Manage Customs Compliance procedures and documentation
  • Maximise Gross Profit through Service Selection
  • Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Maintain DfT and CAA compliance
  • Manage Key Performance Indicators (Milestones, Station Metric and GCCS)
  • Contribute to the First Choice continuous improvement program
  • Manage Weekly Team briefing sessions
  • Complete and Manage all statutory and mandatory training

Skills, Experience and Qualifications:

  • Five or More years’ leadership experience within the Freight Forwarding Industry.
  • Experience of Aviation Security & HMRC procedures
  • Commercial awareness.
  • Clear and concise communication skills (written and spoken)
  • Processes Management
  • Ability to Lead a culture of continuous improvement
  • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams
Category: Current Vacancies, Export Airfreight, Logistics, Managerial, Training, Warehouse / Transport.