Fulfilment Operations Manager REF ZZ 1050

Effective management of all aspects of the fulfilment operation and overall responsibility of leading the Operations team by providing team members with opportunities for personal development, which will directly reflect in the efficiency and effectiveness of our business.

Salary £40-45k

Location Heathrow

The job role:

Line Management:

Communicating and implementing business strategies within the department and reporting back to senior management

Ensuring departmental KPI’s are met

Mentoring, coaching and supporting team members within the department

Effectively managing employee relations, ensuring appraisals, performance reviews are carried out on a regular basis

Ensuring that staffing requirements are met both in terms of volume and skills

Applying company policies and monitoring that working standard are met


Creating and maintaining SOP’s as required and following an audit protocol

Reporting all non-conformities in line with the Quality Management System

Ongoing review of processes to enable continuous improvement

Running a safe operation by analysing risks and follow health and safety requirements

Taking responsibility in reviewing practices against the requirements of legal compliance regularly and follow a formal process to address any issues

Working together with Customs department to ensure HMRC compliance

Planning & Budgeting:

·Maximising distribution and transport capabilities

·Analytical and proactive approach to fulfil customer requirements and to ensure the effective management of the department

·Forecasting and planning for new projects and peak periods

·Effective workforce and stock planning aligned to the needs and priorities of the relevant forecasting reports

·Assisting with creating pricing for new customers


·Define the reporting infrastructure, with consistency, identifiable metrics across defined business groups.

·Providing executive management team with your insight and foresight to support business continuity

·In case of underperformance assess impact severity, liaise with relevant parties and report your findings promptly


·Proficiently liaising with all internal and external stakeholders, developing key relationships

·Ensuring all SLA’s are met

·Building effective working relationships with other departments

·Managing and supporting customer onboarding

Key Attributes

  • Effective interpersonal communication
  • Develop trust and respect across the organisation
  • Solution focused
  • Demonstrate personal drive
  • Positive and pro-active approach to work
  • Contribute pro-actively and professionally to formal & informal discussions with line managers
  • Must have a 5 years’ checkable work history with no unaccountable gaps.
  • Basic DBS Check
Key Skills:







·Excellent verbal and written business grammar

·Ability to interpret data to create status and forecasting predictions

·Attention to detail

·Demonstrable evidence of having previously worked in an operational environment at a management level

·Proven proficiency in MS Office

·Excellent telephone manner

·Proven organisational & time management skills

·Experience of in-house data bases

·Previous experience in working in a similar environment

·Line management experience



Category: Current Vacancies, Logistics, Managerial.