IT Support Assistant

We are recruiting for a 1st line Support Assistant for our client based in the Heathrow area.  Ideally you will have a minimum of 3 years experience and Cargowise knowledge would be an advantage

Salary £40k - Neg

Duties will include:

  • Provide 1st line support for all user IT issues that arise
  • Support of IT equipment and phones for all staff
  • The inventory control including, but not limited to IT and phone equipment
  • Some installation of IT workstations (PC, laptops, operating systems and company specific software)
  • Support of problems with various Microsoft applications
  • Assist in various IT projects including company system implementations
  • Basic level network infrastructure support
  • Utilise 2nd line escalation when required
  • Some IT supplier related activities e.g., Procurement

Personal Attributes:

  • Attention to detail and logical approach
  • Excellent written and spoken English
  • Interest in project work
  • Flexible and resilient
  • Optimum time management and able to effectively prioritise tasks
  • Proactive
  • Strong analytical skills
  • Problem-solving skills, creativity
  • Team and service-oriented
  • Willingness to learn with new IT products
  • Integrity: The role requires appropriate handling of confidential, sensitive information
  • Able to effectively analyse data


Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Logistics.