Operation Process Analyst REF ZZ 1044

Our client has a Work From Home role for Maternity Cover.  Ideally looking for someone with extensive Cargo Wise knowledge from an operational background.  You need to be an excellent communicator- Proactive and have the ability to problem solve.


Key Activities:

·Manage and Maintain Client Rates and Supplier Costings as additional support to Key Users

·Create and Maintain local documentation: Manuals, Reference Documents, How To Guides

·Attend on-line training from Level 2, Implementation Team, Process Teams

·Identify challenges and provide practical solutions to maintain efficient services

·Complete understanding of the import/export air/ocean and Gateway operation

·Fully understand the internal customer needs and requirements

·Work closely with branch managers/key users to seek improvements and implement change

·Constantly look to improve quality and service provided

·Operate within companies QA system, including clean desk policy

·Maintain clear and regular communication within the organisation

·Work with and alongside other management

·Assist Operations Director in other projects as appropriate

·Understand and monitor operational KPIs to support branches with improvement areas

Key Skills:

·Excellent current knowledge of all operational processes (Imports, exports, warehouse, transport and gateway)

·Has strong financial knowledge and awareness

·Excellent people skills

·Ability to appraise a given situation and offer credible solutions to improve practices

·Ability to implement the solution and make it work

·Excellent communication skills

·Ability to work under pressure

·Self motivating

·Effective time management

·Excellent computer literacy

Category: Current Vacancies, Logistics.