Operations Manager REF ZZ 1048

You will be responsible for Planning, directing and coordinating the international operations of the facility with focus on ensuring exemplary client services and quality standards. Accountable for ensuring consistent high level service quality and client satisfaction, profitable cost efficient operations, and compliance with company policies and procedures and other regulatory guidelines. Strong knowledge and background on the operational processes and requirements for LHR/UK. Leads and directs subordinates in international client services, data entry, dispatch and warehouse operations. Monitors compliance to contracts. Consistently meets Company KPI’s standards

Salary £50-55
Duties Include:
Strong knowledge of UK import/export operations and regulations
Lead, direct and manage site operations to ensure that operations staff execute service agreements at or above the client’s standards
Strong working knowledge of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry
Maximise profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client and global colleagues
Plan and monitor daily staffing schedules and ensure adequate staffing levels that support operational demands and business objectives
Follows revenue and expenses to budget constraints
Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
Negotiate with carriers and vendors to maximize profitability
Develop and maintain SOP’s
Ensure compliance in line with company and industry policies
Some experience in project management
Committed to training and development through internal and external sources
Timely and thorough adherence to Appraisal processes
Other duties as assigned
Key Skills:
Computer Literate
Proficiency in Microsoft Office, internet, web based and job specific software applications
Proven track record in cost control and cost reduction
Proven track record in margin growth
Proven track record in contract negotiation
Previous Managerial experience in conflict resolution and disciplinary procedures
Ability to work under pressure
Willing to travel as required
Negotiating skills
Team building skills
Good communication skills
Category: Current Vacancies, Logistics, Managerial.