Operations Manager REF ZZ 1155

My client is currently recruiting for an Operations Manager, this role is based around the Heathrow area, reporting to the Senior Operations Director.

Salary £45-55k Location Heathrow

Outline of the Role:

  • Follow, champion and lead by example on all Company Standard Operating Procedures.
  • Support business objectives and implement any changes within the operations team to align with current goals and company strategies.
  • Take an analytical approach, alongside logical and practical methods, to fine tune operational processes and their effectiveness for continuous improvement.
  • Conduct Monthly Meetings to discuss performance, priorities and escalate any concerns.
  • Take a very proactive approach to the operational work flow, lead peak planning and actively communicate with staff to support and assist them.
  • Delegate work to make sure there is a fair split amongst the team to ensure effective production throughout the operation.
  • Assist in the preparation of departmental budgets to support operational growth.
  • Perform performance reviews with the operations team and maintain communication with the Senior Operations Director.
  • Identify any operational training needs and have regular dialogue with the Senior Operations Director to implement training, mentoring and appropriate qualifications when required.
  • Drive initiatives in the operations team to improve efficiencies and contribute to long term operational excellence.
  • Manage and take ownership of Operational KPIs; implement and drive throughout the business to achieve Operational targets.
  • Assist the in-house Customs Brokerage Team in any Border Force / HMR C compliance issues, whilst also maintaining correct procedures.
  • Ownership of the disaster recovery plan created by the organisation that contains detailed instructions on how to respond to unplanned incidents such as natural disasters, power outages, cyber-attacks and any other disruptive events.
  • Lead Facility Management, responsible for Health & Safety protocol and support operational procurement needs.


  • Experience in Cross Border & e-Commerce Logistics.
  • Ability to develop and implement improved ways of working.
  • Experience in leading and coaching people to develop in their roles  holding regular performance reviews.
  • Must have excellent, well rounded communication skills, adept at presentations and facilitating Meetings.
  • Project Management experience in the Freight/ Logistics sector.
  • Experience in developing departmental strategy and improving performance.
  • Problem solving and agile approach in an ever-changing environment.
  • Understands cost effectiveness and working within a Budget.
  • Experienced in Custom Compliance, and working with Border Force/HMR C.
  • 5 Year History Check / clean DBS.
  • Full UK Driving Licence.
  • Strong communication skills  written & verbal; ability to connect with all levels of people.
  • Excellent organisation skills.
  • Microsoft Office Suite.
Category: Current Vacancies, Customer Services, Logistics, Managerial, Sales, Training, Warehouse / Transport.