Operations Manager REF ZZ 978

We are looking for Operations Manager to join our Team based in Bristol. You will be reporting to the Branch Manager and the role will involve all aspects of freight forwarding with a focus on customer service and team management. Operational excellence with focus on servicing the client and supporting the team in the branch on a day to day basis is a key to this position. The ability to work as part of a team in a fast-paced environment is essential.  Minimum of 5 years experience in freight forwarding.

Duties Include:

·Day to day management of Bristol operation, with all aspects of Operational, Financial, Facilities and Developmental Management in collaboration with Branch Manager

·Involvement in preparation of annual budgets in collaboration with Finance and Branch Management and accountability for delivering through P&L and Commercial Management

·To deal with all aspects of International and Domestic freight movements (Import, Export by Sea, Air and/or Land)

·To ensure profitability of accounts is maximised and loss-making accounts are challenged and addressed

·To conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues

·To ensure all customer issues are resolved in a timely and professional manner

·To negotiate contract rates in accordance with business needs to ensure that economies of scale are met, and best prices achieved for the Company and/or Client

·To perform any other duties not defined in the job description as reasonably requested / expected by the Company

·Flexibility in a constantly changing environment with occasional out of hours working required

·IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)

·Knowledge of Cargowise One Operating System would be an advantage

·Effective organisational skills with significant focus on attention to detail

SALARY £35,000 PLUS £ 4,500 CAR ALLOWANCE

Category: Current Vacancies, Logistics, Managerial.