The role is Monday-Friday, based around Heathrow and can be either Office based or Working from Home.  A salary of £45k with Pension and parking on site. May also be required to travel.

Purpose of the role:

The Quality Specialist is responsible for contributing to the maintenance of current QEHS certifications, programs and supporting the delivery of new ones as the company grows; including but not limited to IMS (ISO 9001, ISO 14001, ISO 45001) for all UK sites. You will take action to achieve objectives and ensure effectiveness of certifications and programs. You will be the point of contact for this site with internal and external stakeholders; using knowledge from audits, feedback, and analysis to identify improvements and act on them.

Duties Include:

  • Ensure site readiness and conformance to ISO and QEHS requirements.
  • Identify and interpret QEHS and ISO requirements into effective working processes.
  • Track and review nonconformities, ensure adequate corrective actions and verify effectiveness with stakeholders.
  • Monitor and ensure complaints are resolved effectively.
  • Prepare and conduct service reviews and management reviews.
  • Prepare and conduct internal/external audits with stakeholders.
  • Prepare and conduct evaluation of compliance, risk & opportunities, and aspects/impacts; maintain compliance register.
  • Gather and analyze results, feedback, and performance data, recommend improvements.
  • Prepare, analyze, and present reports.
  • Provide subject matter expertise and perform research support.
  • Additional duties and programs as assigned.

Qualifications:

  • Four-year college degree or equivalent working experience in a similar role
  • Familiarity and working knowledge of ISO 9001, 14001, 45001, UK HSE preferred
  • Working experience performing internal audits per ISO 19011 preferred
  • Effective communication skills
  • Strong proficiency with Excel, Word, and PowerPoint

 

Category: Current Vacancies, Logistics

We are on the look out for a Shipping Supervisor, for our well established client . You must have a solid working background, full 5 year checkable history and have managed a small team. Must have Import and Export full customs knowledge

Located near Heathrow this is a office based role, no Hybrid   Salary £ 38-40k

Duties Involved:

Coordinate, supervise and help prioritise activities of the shipping team to ensure the successful and timely delivery of assigned responsibilities

Manage and resolve customer queries to ensure delivery of efficient and quality shipping service.

Provide consultation and advice to customers regarding customs clearance queries and documentation. Carry out as required customs amendments.

Provide support to shipping clerks to address and resolve escalated queries/issues

Authorise holidays in line with department guidelines - ensuring fair & consistent treatment of staff. Provide holiday and sickness cover where required.

  • Process export cargo shipments to support efficient operations; including arrange bookings with airlines, organize cargo collection , complete relevant paperwork (collection, airline, shipping), liaise with customers, complete Customs processes and where applicable exemption requests, liaise with receiving locations and send pre-alerts and forward paperwork to cargo receiving locations
  • Process import cargo shipments to support efficient and effective operations; including process shipment alerts and create files, obtain clearance instructions, complete customs clearance, alert Service Delivery Manager (SDM) of cargo arrival, liaise with customers, and organize shipments for delivery

Key Skills:

  • 5+ years of experience in a comparable shipping role
  • Strong import and export experience & associated understanding of processes.
  • Good understanding Customs rules and regulations
  • Strong English language proficiency
  • IT literate (Microsoft Office packages)
Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics, Training, Warehouse / Transport

Based in West Sussex our client is looking for the following:

  • ideally have minimum 2 years experience in air and seafreight
  • preferably have working experience of Boxtop
  • have experience of both imports and exports
  • be fully confident in coordinating the movement of all shipments, customs clearances and deliveries…
  • … and creating all required documentation (MAWB/HAWB, customs entries etc)
  • provide excellent customer service
  • salary dependent on experience

Salary £30-35k

Category: Current Vacancies, Export Airfreight, Import Airfreight, Logistics

French Speaking - Managing Director – UK
Luxury Goods Ecommerce Logistics Company
Surrey Area

We are recruiting a French Speaking MD for one of our clients, who are a High Luxury Logistics Company based in the Surrey area. The company is a fast growing global ecommerce business, and the UK is part of their global network within the Luxury industry niche.

Remuneration Package: Circa £100K+

Desired Profile

· Fluent/Native French speaker

· Experience in a Transport and/or Logistics, Road Freight/Courier Domestic and International

· Good interpersonal communication skills

· Ability to develop and build relationships both internally and externally.

· Ability to understand business and customer requirements and find solutions.

· Ability to work under pressure and to tight timescales.

· Ability to work independently, using own initiative, occasionally remotely and outside of normal office hours.

· Great sense of leadership in both behaviour and communication style to inspire staff to operate at the highest level and ensure client retention

· Be flexible when required and work within a changing environment.

· Operate with high value cargo, so thorough background checks will be done.

Responsibilities

· Leading the company’s 45 staff members to provide top customer service while following compliance, commercial and legal requirements.

· Ultimately responsible for the operational performance of the business.

· Commercial leadership to continue the fantastic growth of the previous years.

· Human Resources Management (contracts, disciplinaries etc.)

· Finance Management (KPI’s, P&L Ownership, Cashflow Strategic Decisions, Investments)

· Legal and Contractual Negotiations with suppliers and with customers supported by external legal teams

· Facilities Management to ensure our premises are fit for purpose and compliant with insurance and customer expectations

· Reporting (Operational, Commercial, Financial)

· Key connection with stakeholders across the global company network

Category: Current Vacancies, Logistics, Managerial, Sales

As the Export Airfreight Manager, you’ll use your talents to create innovative solutions and shape the future across our business.

Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30

Salary £60k plus Car

Key Activities Include:

  • Continuously grow customer service excellence and productivity effectiveness through development and process review.
  • Engage and grow all people in area of responsibility through the implementation of Active Leadership.
  • Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
  • Lead customer reviews; identify ‘hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
  • Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
  • Manage implementation of all new key accounts to ensure successful for customer and company.
  • Lead/participate in presentations to existing and potential customers.
  • Participate where appropriate in relevant Industry Forums
  • Manage Customs Compliance procedures and documentation
  • Maximise Gross Profit through Service Selection
  • Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Maintain DfT and CAA compliance
  • Manage Key Performance Indicators (Milestones, Station Metric and GCCS)
  • Contribute to the First Choice continuous improvement program
  • Manage Weekly Team briefing sessions
  • Complete and Manage all statutory and mandatory training

Skills, Experience and Qualifications:

  • Five or More years’ leadership experience within the Freight Forwarding Industry.
  • Experience of Aviation Security & HMRC procedures
  • Commercial awareness.
  • Clear and concise communication skills (written and spoken)
  • Processes Management
  • Ability to Lead a culture of continuous improvement
  • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams
Category: Current Vacancies, Export Airfreight, Logistics, Managerial, Training, Warehouse / Transport

This is a full-time, on-site role for a Store Manager at our clients storage facility in London. The Store Manager will be responsible for overseeing the day-to-day operations of the facility, including managing customer satisfaction, providing excellent customer service, effective communication with customers and staff, ensuring store security, and working with head office to deliver a successful storage facility.

Salary £35-45k Pension, Commission, Cycle to work scheme

 Qualifications/Experience

• Customer Satisfaction, Customer Service, and Communication skills

• Experience in Self Storage Management or a similar role

• Strong organizational and leadership skills

• Excellent problem-solving and decision-making abilities

• Attention to detail and accuracy

• Ability to work well in a team and independently

• Self-confidence to reach out to local community groups and businesses.

• Experience in the storage or retail industry is a plus

• Drivers Licence and willingness to drive when required

 

Category: Current Vacancies, Customer Services, Logistics, Managerial, Sales, Warehouse / Transport

Sales Executive role based in Newcastle for a Freight Forwarder, Hours of work Monday-Friday 37.5 hours per week

Salary £45k plus car allowance £5.5k and commission paid on any new business

Job Spec:

  • Build a strong portfolio of accounts from targeted business development and their own existing network of clients.
  • Have the ability to work on their own initiative, understand client needs and be proactive in their approach.
  • Prospect and develop new opportunities through various means such as, telemarketing, direct mail, personal solicitation in order to qualify and develop prospects.
  • Regularly (weekly) meetings & cold calling (under KPI Management) with prospects & established clients and provide a consultative service tailored to their specific needs,
    including up selling to established clients.
  • Promote our clients products & services through delivery of product presentations and demonstrations.
  • Work strategically with the UK. sales team to plan and create sales strategies and activities to increase personal and group profitability.
  • Act as an initial point of contact for all you commercial customer enquiries, escalations and queries.
  • Submit regular personal budgets, opportunity pipelines and weekly activity reports and statistics
  • Promote, develop and maintain specific markets, products and customer relationships to meet budgetary requirements.
  • Maximise profit potential through regular reviews and identification of new opportunities.
  • Identify means of improving services and quality to customers, to encourage continued business development and customer longevity, through maintaining and building open and collaborative relationships.
  • Maintain an awareness of competitor activity and pricing policies to ensure competitive marketing.
  • Create Standard Operating Procedures where appropriate in conjunction with the operational departments to ensure a seamless introduction of new accounts into the operations departments.
  • Manage client base in your nominated areas, ensuring that any early stage operational and financial issues are resolved, through the operational management etc.
  • Any other reasonable requests.
Category: Current Vacancies, Logistics, Sales

We have a vacancy for our client based near Heathrow and it is Monday to Friday 0900-17.30.   Salary £26-28k

Please only apply for this role if you have a Freight Forwarding Background.

The purpose of the role is to ensure that the accounting functions of purchase ledger are performed in an effective manner in line with the company’s directives and to produce reports as required.

To ensure carrying out month/year end process in a timely and accurate way.

Accounts Payable:

Manage the full cycle of accounts payable processes including invoice processing, payment processing, and reconciliation

Verify, code, and enter invoices into SAP accurately and in a timely manner

Communicate effectively with vendors and internal departments to resolve any billing discrepancies or issues

Conduct regular audits of accounts payable data to ensure accuracy and compliance with company policies and procedures

Collaborate with the finance team to support month-end and year-end closing activities

Assist in recording accruals and prepayments based on expected expenses.

Maintain Creditor/Vendor database in in-house system

Monitor all department purchasing processes and advise Finance Manager when performance is not according to agreed procedures

Assist with preparation of quarterly VAT return

General Admin:

Maintain a filing of Spending application forms after MD’s approvals.

Other ad hoc duties including providing reports, analysing data, monthly reporting and support to various departments

Key Skills:

Relevant qualifications or qualification by experience, Freight Forwarding Knowledge  

Capable of working 5 days a week in the office

Ability to communicate effectively

Strong attention to detail

Self-motivated, so can operate independently with minimum daily direction

Strong IT skills including competency in MS Office and finance software(SAP)

Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Logistics

Our client based in the Manchester area is looking for a Inside Sales Coordinator.

37.5 hours per week Mon-Fri   SALARY £32k

Duties Include:

  • To arrange and complete competitive and accurate pricing for RFQ’s / Bids,   Tenders and General Quotes  within requested time frame and complete follow up actions as required (Air , Ocean , Road or as required)
  • To support UK Hunter sales members in terms of pricing / quoting / follow up, creating marketing information, customer / prospect contact , assisting to set up appointments and general support
  • To produce business reports and data as required for Management
  • Update / utilise  Freightos, Salesforce, AS400 system, Web Cargo databases and other relevant  functions as directed
  • Liaise with UK and Overseas NE branches
  • Follow up carefully with Hunter sales customers & prospects as directed
  • Dealing with any other related queries
  • Any other reasonable task requested by Inside Asst Manager / Country Sales Manager

Key Skills:

  • Basic standard of education – up to GCSE standard or equivalent
  • Good Communication – Both verbal and written ,  telephone skills
  • Good computer skills – Word, Excel, PowerPoint and Lotus Notes
  • Good numeracy skills
  • Good experience of Sales within a Freight Forwarding Environment
  • Good understanding of Freight Forwarding business and services
  • Good customer service skills
  • Attention to detail
  • Ability to work at quick speed in a very competitive / fast paced environment
    and complete tasks within strict deadlines
  • Flexibility

 

Category: Current Vacancies, Logistics, Sales

We are recruiting for a client based in Crawley, Hours are Monday- Friday (0830-1730)

This is on site, no hybrid working  SALARY £ 45-55K

Minimum 10 years’ experience at General management/Directorship level in Freight Forwarding 

The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company’s performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external.

Duties Include:

Ensuring the business is run in accordance with the directives of the Directors

  • Responsible for business operation performance and results, ensuring sustainable growth and profitability.
  • Active involvement in profitability from the operations department (Forwarding and warehouse)
  • Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management.
  • Responsibility to evaluate each customer’s worth and act accordingly
  • Maximise staff resources and effectiveness (drive efficiency and optimisation)
  • Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business

Operations:

Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish.

• Ensure accuracy with billing and strong commercial judgement on margins per customer.

• Support the operations team in fulfilling all customer requirements.

• Accurately complete job files & book jobs onto the internal job management system.

• Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email.

• Prepare and present quotations for projects, ad-hoc and regular movements.

Customer Requirements:

• Fully understand our customers needs and requirements

• Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities

• Work closely with other colleagues to seek improvements on customer service using digital solutions

• Constantly look to improve quality and service provided

• Meet customers and perform guided tours of the facility as required

• Attend external meetings with customers and suppliers as required

• Handle customer complaints/issues escalating where necessary to ensure full resolution

Key Skills:

  • Management skills – ability to grow and develop a strong team
  • Strong commercial skills
  • Results orientated
  • Self-starter/multi-tasker, with adaptable ‘hands on’ approach suitable for SME
  • Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills
  • Excellent spoken and written communication skills gained within a customer interfacing role
  • Computer skills – proficient in all Microsoft office applications, Transport/logistics software application
  • Accuracy and attention to detail particularly when working under pressure

Company provides excellent benefits including a pension and social days

 

 

 

 

Category: Current Vacancies, Customer Services, Human Resources, Logistics, Managerial, Sales, Warehouse / Transport