Our client has an opening for an experienced Director of Business Development who will function at  leadership level. The Director of Business Development is responsible for developing, promoting, and managing implementation of strategic marketing plans and programs to accomplish the goals and strategies of the firm.

This role will source, secure, and manage the 3PL needs for new and existing customers while maintaining high levels of customer service and profit margins.

SALARY £75000.00 

 

Key Responsibilities

  • Work in partnership with senior management of the company to execute current objectives and develop a plan for future organizational needs.
  • Conduct weekly meetings with all concerned departments to discuss pricing, service issues, KPI metrics, communications, training, and any related items.
  • Utilize business development skills to identify, qualify and develop relationships with prospective customers and independently generate new sales revenue.
  • Track and maintain all sales activity in the company CRM.
  • Cultivate a high-performing culture of excellence by building employee skills through training, coaching, and mentoring to develop the overall team.
  • Contribute to the long-term profitability of the business through innovative thinking and aggressive sales activities.
  • Prepare quotations / tender/ bidding/ RFQ/ RFI as requested by customers and liaise with the Executive Director for rate approval.
  • Monitor competitors’ activities and pricing structures through periodical business updates and client feedback.
  • Conduct cost comparison studies to evaluate service against competitors vs. rate offer.
  • Initiate and conduct regular business review with client as part of our customer retention program and continuous improvements.
  • Develop and manage KPI measurements, goals and processes for departmental accountability.
  • Have a broad knowledge of 3PL and IOR/EOR pricing and negotiate rates with customers and vendor partners.
  • Effectively utilize data and problem-solving skills to proactively resolve customer and carrier issues.
  • Communicate all potential problems with senior management.
  • Travel as business requires.

 Requirements:

  • Preferably a BA/BS degree/ PG would be an added advantage.
  • At least 10 years equivalent experience in Warehouse & Inventory Management, Distribution or 3PL company, 5 to 7 years managerial experience is mandatory.
  • Strong understanding of contract logistics operations and geographic freight markets is required.
  • Have strong track record in sales and business acumen.
  • Excellent interpersonal and communication skills.
  • Self-motivated and disciplined with the ability to work with one’s own initiative and as part of a team.
  • Prior demonstration of negotiation skills is preferred.
  • Ability to work in a fast-paced team environment.
  • Detail-oriented and able meet scheduled deadlines.
  • Ability to multi-task in completing scheduled activities along with additional activities.
  • Punctuality and a good work ethic are critical.
  • Ability to take a significant role in KPI and SOP creation process.
  • Knowledge of Microsoft Office (Excel, Word, etc.) required.
Category: Current Vacancies, Logistics, Managerial

We have a new Warehouse Manager role based around the Heathrow area

Salary £45-50k

Duties Include:
Responsible for overseeing the Day to Day  operation
Complete Warehouse Team Performance reviews
Ensure the Warehouse operation is running effectively
Ensure Compliance with Company policies and that all CAA, HMRC regulations are followed
Health and Safety procedures are adhered to at all times
Managing of Training records, ensuring all operatives have valid training
Manage time keeping, controlling overtime, sickness  using Kronos System
Managing resources for peaks and troughs in the operation.
Improving Quality ensuring 5s is maintained and Damage is closely monitored
Liasing closely with Internal and external departments
Work closely with Ocean Imports, Road Division amending the calendar accordingly.
Requirements for the role:
Sound experience of managing warehouse team within Multi-Modal freight forwarding facility
Computer literate with basic knowledge of Excel, Word, PowerPoint,AS400 and Outlook
Good communication and motivational skills, with the approach to delegate and be able to lead by example and make decisions using sound judgement
Should have solid understanding of requirements and operational procedures and be  able to identify areas that require improvement/change/cost reduction/changes
Good organisation skills and ability to oversee others
Problem solving and Leadership skills.
Category: Current Vacancies, Logistics, Managerial, Warehouse / Transport

Currently our client has two positions within their export department and two shift patterns

Salary £28-29 Location Bristol

 1 x 0900-1730
 1 x 1100-1930
Duties Outlined:
•Adhere to Customs Compliance procedures and documentation.
•Manage and Build Customer Relationships.
•Complete retrospective Customs compliance actions
•Customs entry for Specialist License movements.
•Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.
•Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
•Liaise directly with departments on shipment planning and coordination.
•Liaise directly with  Transport & Warehouse teams on shipment planning and coordination.
•Liaise directly with overseas offices on shipment planning and coordination.
•Maintain and update compliance.
•Maintain mandatory milestones and remarks through Cargowise (internal system).
•Manage allocated customers against agreed SOP.
•Use Cargowise to create, manage and maintain Airfreight shipments.
Key Skills:
•5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
•Experience of HMRC procedures.
•Commercial awareness.
•Clear and concise communication skills (written and spoken).
•Ability to follow processes.
•Ability to support a culture of continuous improvement.
•Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
•Knowledge of Freight Forwarding industry: Exports, exports and related processes.
Category: Current Vacancies, Export Airfreight, Logistics

The successful candidate must be a customer service oriented individual, ideally from an operational  freight background, providing technical support to all users at all levels in an efficient and accurate manner. You will be answering queries and dealing with software problems as and when they arise.

Salary £NEG
Main Duties Include:
Delivering support to Licensed users and potential new unlicensed users
Serving as the first point of contact for customers seeking technical assistance via multiple communication channels
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Encouraging and promoting the use of software and services.
Recording events and problems and their resolution in logs.
Follow-up and update customer status and information
Passing on any feedback or suggestions by customers to the appropriate internal team
Working as a self-motivated mature team member
Installation and upgrade of software for our new and existing customers.
Liaising with all relevant 3rd parties.
Demonstrating software in a one to one or group environment.
Requirements:
Proven experience as a helpdesk technician or other related customer support role.
A good knowledge of international freight forwarding ideally within the UK
Excellent communication skills and a proficiency in English
Ability to demonstrate a product to an audience.
Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Logistics

Due to the expansion of our clients business, we are looking for a Cargo Screener to help with the ETD screening at customers premises. This role would suit someone with both warehouse and office experience in a freight forwarding environment.

However due to this role involving driving to customers sites you must be 25 or over and have a clean driving license.
Our client is looking for the following attributes:
A knowledge of the industry would be preferable.

Must be able to drive and have a clean driving licence (license must be held for at least 3 years).

Must be 25 or over (this is for insurance purposes on the company vehicles).

Good people skills.

Physically fit.

A good standard of education as documents have to be filled out clearly and correctly for precise accounting and auditing purposes.

5-year checkable work history plus, a DBS check will be carried out so a clean criminal record is required.

The candidate must be flexible with working hours as there is weekend and public holiday work.

Any industry qualifications would be preferable (CS, COS, CM or ETD certificates) but training can be given for the right person.

Starting salary will be £26K per year to start, going up to 28k after successful completion of the 6-month probation period. There will be over time, 20-days holiday on top of the bank holidays plus, a day’s holiday for your birthday. A staff contribution company pension will also be provided.

The successful candidate will be provided with all the necessary equipment and training to carry out the screening including a company vehicle.

Category: Current Vacancies, Logistics, Warehouse / Transport

The role of the Onsite Operations & Warehouse Supervisor is to supervise any onsite and offsite staff and to provide a high level of customer and internal service, duties outlined below:

Salary 34-36 plus overtime and bonus  0900-17.30

·Loading and unloading vehicles

·Handling of dangerous / fragile goods

·Pick / pack and stock taking responsibility for clients using clients storage

·Building & securing cargo onto pallets, ULD, into containers etc

·Travelling to sites when required (globally)

·Completing associated paperwork / admin

·Maintaining an excellent standard of order / tidiness in the warehouse and company vehicles at all times

·Packing of goods in accordance with client / airline / any other requirements

·Correctly handling / storing goods in the warehouse

·Assisting clients as required

·Accurately marking and labelling freight

·Checking for, and timely reporting of any damaged items

·The supervising, mentoring of 3rd party crew

·Quoting of operations team for van movements, crew & storage requirements

·Ensure all visitors to the warehouse sign in and out of the visitor’s book

·Ensure all visitors to the warehouse wear the correct PPE

·Lead by example on all things H&S and always champion best practice

·Report any incidents or accidents to Line Manager

·Working with the Learning and Development Manager, ensure warehouse staff are up to date with their Forklift and DG courses (if required)

·Completing deliveries & collections

·Completing daily van checks

·Completing daily run sheets

·Running of crews when working onsite including airfreight & container loads

·Ensuring any and all costs are either communicated to the operations team or management in the case of overheads

·Manage staff levels / resources to identify when crew are required, and manage any crew

·Overall responsibility for all clients vehicles

·Manage day to day van operations through in-house diary system.

·Control all goods in/out movements over all external storage/transit facilities making sure we maximise space availability. Regular reporting function to Onsite Operations & Warehouse Manager,

Category: Current Vacancies, Logistics, Warehouse / Transport

Our client is looking for a despatch supervisor to join their  team.  The company is entering a period of growth on the back of increased sales and have some exciting developments for the future.

The role will be based in a warehouse environment and will include some manual handling, moving cargo around. Administration duties will also be required and you will be working in a team of 2.

Salary £27-30k

Hours Mon-Thur 0800-1630     Fri 0800-1430

25 days holiday

Duties Include:

  • Ensuring the safe and timely pick-up and delivery of shipments
  • Picking and packing of orders
  • Maintaining KPI report
  • Providing export documentation
  • Manage and plan the work load for despatch team
  • Maintain requirements for Known Cargo
  • Ownership of the yard
  • Manage a team of three
  • Order stationary and stock requirements

What our client is looking for in a candidate:

  • Previous experience in an Operations import/export role
  • Good working knowledge of Microsoft Office software
  • Excellent communication skills - both written and spoken
  • Strong organisation and planning skills
  • Good telephone manner
  • Able to work on own initiative as well as part of a team

 

 

 

 

Category: Current Vacancies, Warehouse / Transport

Our client is recruiting for a Book Keeper for possibly part time,  3-4 days per week or full time.  Ideally you will have a freight forwarding background .

Salary £28-30k - For Full Time
Customers

a)Process customer receipts and match against invoices

b)Follow up any discrepancies

c)Monitor debtors accounts and follow up any overdue accounts

2]    Suppliers

a)Check and process Supplier’s invoices

b)Ensure that Purchase orders are properly matched and authorised

c)Pay suppliers once authorised by Management

d)Make periodic payments, i.e. PAYE/NI, VAT, Wages etc

e)Reconcile supplier statements

3]    Bank

a)Process bank account transactions on a daily basis

b)Process credit card transactions on a daily basis

c)Control and record system of petty cash payments including travel expenses

4]    Periodic reporting

a)Prepare reports as and when required by Management.

b)Liaise with external Management Accountants to provide them the information they need for month end reporting.

5]    General

a)Maintain computerised accounts system

b)Ensure correct accounting of transactions

c)Any other ad hoc tasks as directed by the Management

KEY COMPETENCIES

1.Excellent Communications Skills, both Written and Verbal

2.Excellent attention to detail

3.Ability to work under pressure and to deadline

4.Good working knowledge of MS Office (particularly Excel, Word and Outlook)

5.At least 5 years experience working with commercial accounting packages

Category: Administration / Accounts / Secretarial / IT, Current Vacancies, Logistics

We have a vacancy for a Regional Procedure & Compliance Advisor EMEI, office based either LHR or Manchester   

Salary £45-50k

Due to the nature of the role you must have industry knowledge.

This is a newly created role to support the regional transformation of  our client and it’s operating model in line with Global Standards. The incumbent is responsible to ensure implementation of global standards in their region, review and implementation of regional process variations, Regional Compliance, and regional Training requirements. The role holder is accountable to ensure the organization is gaining maximum value from all its Compliance & learning activities to shape and grow our business.

Main Duties:

Responsible to implement and advocate Global Standards within the region

• Responsible for operational & functional process procedures & review specific to the Americas Operations

• Document all process flow regional variations, functionally and operationally, in line with Global Process Standards alignment

• Collaboration with internal and external stakeholders to manage development of content, facilitate and coordinate the delivery of our clients global training program in line with Global & Regional Standards.

• Lead and implement the Train the Trainer (TTT) & On the Job Trainer (OJT) requirements in each region to satisfy internal audit.

• Responsible for identifying all training allocation to employees and scheduling training, managing participation and completion

• Development of operational technical training for inducing new employees

• Review and have developed, current learning and development programs

• Responsible for establishing the best program to cover mandatory training specific to freight needs e.g., Dangerous Goods training, Regulated Air Cargo Agent (RACA).

• Analysis and alignment of current compliance training curriculum (Learning Development Policy – LDP).

• Work with the Global Process & Compliance Manager, exploring freight specific training needs to support  our client

• Conduct Training Needs Analysis globally to enable our client to be a leading organization in freight wholesale and exploration of any additional training requirements e.g., Customer Service.

• Coordination of and understand the needs of TMFF training to support the EMEI region and rollout of TMFF.

• Compile training reports and product data, as required

• Work with subject experts to ensure all material is current and in line with local legislation and corporate policy as well as meeting any specific requirements

Key Skills:

• To be successful in this role the incumbent will need to be flexible to travel across the EMEI Region to our Branches, sometimes at short notice.

• Proven experience in Learning and Development is essential

• A self-starter with the ability to work to a high degree using own initiative

• A solution provider.

• Good administration and prioritisation skills

• Flexible approach to working across different time zones.

• IT literate: Microsoft Office, Project Planning Tools, Analytical Systems, Learning Management Systems, and ability to gain a working knowledge of new technology.

Category: Current Vacancies, Logistics

To head up a team of 2 staff concerned with the handling of import airfreight general accounts. To coordinate the movement of import airfreight shipments from beginning to end, including customs clearances and deliveries, and be responsible for developing the business relationship between the company and existing customers.

SALARY UP TO £38000.00 Location Heathrow

 

  • Provide leadership and support to the import airfreight general account team.
  • Ensure workload is properly shared between team members.
  • Implement and manage operational processes.
  • Oversee cross-training of team members to facilitate mutual support.
  • Ensure the team’s invoicing is completed accurately and in line with company KPIs.
  • Maintain account SOPs and tariffs.
  • Ensure team members are managing workload and completing tasks effectively.
  • Act as the first point of delegation for branch management.
  • Develop relationships with clients and provide excellent customer service.
  • Deal with internal teams to ensure client KPIs are achieved and exceeded.
  • Administer shipment profitability and margin management.
  • Negotiate and build relationships with suppliers.
  • Manage your portfolio of customers in line with agreed operating procedures.
  • Create customer-specific reports.
Key Skills:
·Background in forwarding / logistics.

·Excellent attention to detail.

·A diligent attitude to completing tasks and progress chasing shipments.

·Experience in a similar role.

·Import airfreight experience.

  • Good market awareness.

·Dedicated to providing the highest levels of customer service.

·Team player.

·Robust time management and organisational skills.

·Confident and articulate communicator.

·Good commercial acumen.

·Proficient in using MS Office.

·Familiar with bespoke IT software packages.

Category: Current Vacancies, Import Airfreight