The PCM Manager is responsible for delivering airfreight procurement and carrier management strategies that optimise cost, capacity, and service performance. Working closely with operational teams, stations, gateways, and airline partners, the role drives effective pricing, supplier performance, and consolidation planning. The successful
candidate will provide market insight, manage carrier relationships, and support the wider UK network to achieve commercial and operational objectives.

Location: Heathrow Mon to Fri 37.5 hours Salary £40-50k  No Hybrid 

Duties Include:

Execution of Global procurement strategy directly linked to airline support.
Management of “Best pricing” through contract and/or spot process.
Planning of consolidations & protection of capacity working directly with the Operations and stations.
Optimisation of consolidations / Volume paid control
Commercial management off all Gateway shipments, consolidation and some back to back’s.
Defines and management of internal rates.
Performs market and customer analysis to meet supply/demand.
Maintains and offers market information.
Offers guidance & support to UK network
Managers carrier performance from internal reports.
Ensures that all interactions are compliant with Code of Conduct and other compliance requirements e.g.anti-corruption
Contribute to the continuous improvement program

Key Skills:

Excellent commercial understanding of the Airfreight industry (5 yrs. preferable)
Excellent communication skills, key to the role both internally and externally
Strong team player with a positive “Can do attitude”
Customer focussed.
Good operational understanding and skillset
Ability to build strong relationships with suppliers and colleagues
A good “IT” awareness preferable
Strong problem solver
Strong negotiation skills
Results driven

Benefits:

A competitive salary
Generous holiday entitlement
Pension scheme which includes life assurance
Access to professional employee assistance and wellbeing programme
A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
Training and Development opportunities with a strong focus on internal promotion

 

 

 

Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics, Managerial, Sales, Training, Warehouse / Transport

Our client is looking to recruit a Senior Operations Coordinator, whereby you will be providing logistical solutions for the UK and European market.

Hours are Monday to Friday 0800-1730, plus one Saturday morning every 4 weeks 0830-11.00am

22 days holiday per year plus bank holidays

Salary £40+  Location Hertfordshire

Duties Include:

Organising the movement of freight across Europe and the UK.

Communicating accurately in written and verbal form complex instructions to both Customers and Suppliers.

Negotiating with both Customers and Suppliers to achieve most cost-effective solution.

Providing the highest standards of Customer service.

Processing Customer orders through use of the companies own “in-house” operating system with an emphasis on attention to detail.

Compiling customs documentation to facilitate shipment of our client’s freight into and from Europe.

 Building very strong relationships with our clients, principally through verbal engagement

What you need:

  • Excellent communication skills (Written & Verbal)
  • A professional, positive and helpful attitude.
  • Commercial acumen with the ability to negotiate directly with clients and suppliers and identify and exploit opportunities to increase both turnover and more importantly profit.
  • Presentable, energetic and enthusiastic.
  • Strong organisational skills with an excellent memory.

 

 

 

 

Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics, Seafreight / Trailer & Commercial Shipping, Warehouse / Transport

The Transport Operations Supervisor is responsible for the effective day-to-day management and coordination of the transport department's daily workload using the company's fleet of vehicles. The post holder will take a senior operational role in planning, co-ordinating and monitoring all domestic movements from initial instruction through to successful completion, ensuring that all movements are managed efficiently, safely, cost-effectively and in accordance with customer requirements, company
procedures and relevant legal and regulatory requirements. The role will act as a senior point of contact for customers, drivers, hauliers, suppliers and internal departments, taking ownership of operational issues and ensuring that appropriate solutions are identified and implemented promptly. They will also provide support and guidance to other members of the Transport Operations team, and provide cover for the Transport Manager where necessary.

Location Heathrow Mon to Fri Salary £35k 

Duties Include:

Take responsibility for the effective day-to-day co-ordination and management of the company's domestic movements across the UK.
● Review and process movement instructions, ensuring all relevant information is accurate and complete.
● Plan and organise collections and deliveries in accordance with customer requirements, agreed schedules, available capacity and operational priorities.
● Co-ordinate the allocation of company drivers, vehicles and external transport providers as appropriate.
● Ensure all movement instructions are communicated accurately and efficiently to drivers and transport providers.
● Monitor movements throughout the day and proactively manage potential delays, disruptions or changes.
● Maintain oversight of outstanding, in-progress and completed movements.

What our client is looking for:

Highly organised – able to manage multiple movements, deadlines and competing priorities effectively.
● Proactive – identify potential issues and take action before they become problems.
● Decisive – able to make sound operational decisions within their authority.
● Commercially aware – understands the impact of operational decisions on cost and profitability.
● Customer-focused – committed to providing a reliable and professional service.
● Solution-focused – approach operational challenges constructively and practically.
● Resilient – able to work effectively in a fast-paced and sometimes time-critical environment.
● Accurate – maintains high standards of detail and operational record keeping.
● Professional – represent the company positively when dealing with customers, suppliers and transport providers.
● Collaborative – work effectively across departments and support colleagues.
● Leadership-minded – able to guide and support others and take responsibility for maintaining operational standards.

 

Category: Courier, Current Vacancies, Customer Services, Logistics, Training, Warehouse / Transport

We are seeking a highly organised and detail-oriented Supervisor/Manager to join our team. This is a hands-on supervisory role, responsible for overseeing and airline liaison while providing leadership and support to a team.

The successful candidate will have strong experience in export logistics, airline management and allocations, forecasting, customs procedures, and international shipping documentation.

Location Heathrow Mon to Fri Salary NEG

Duties Include:

  • Supervise and support, ensuring all daily tasks are completed accurately and on time.
  • Audit and check the work/documentation completed, ensuring accuracy, compliance, and adherence to company procedures.
  • Airline management and allocation bookings
  • Arrange the movement of freight by various transportation methods in the most profitable way
  • Capacity management, negotiate and manage airline space, block space agreements, rates directly with the carriers.
  • Identifying potential capacity shortages or offloads quickly securing alternative routes.
  • Liaise within organization to co-ordinate transport and distribution schedules to meet the agreed delivery times
  • Daily volume forecasting, critical forward-looking planning, estimating future airline and transport requirements based on historical client data, and daily forecast figures.
  • Complete and audit customs entries using the CDS customs entry system.
  • Liaise with freight forwarders, airlines, shipping lines, transport providers, and customs authorities to ensure shipments move efficiently.
  • Maintain accurate records of export transactions and supporting documentation.
  • Investigate and resolve customs or shipment-related issues in a timely manner.
  • Work closely with internal departments to ensure export and transport activities run smoothly.
  • Ensure all export documentation is completed accurately and submitted within required deadlines.
  • Support continuous improvement within the department by maintaining high standards of accuracy, compliance, and customer service.

Key Skills:

  • Previous experience within export logistics, freight forwarding, supply chain, or a similar logistics environment.
  • Strong knowledge of export documentation, customs procedures, and international shipping regulations.
  • Previous experience in forecasting, allocation management.
  • Experience using the CDS customs entry system.
  • Previous experience supervising or mentoring staff would be advantageous.
  • Excellent organisational skills with strong attention to detail.
  • Ability to prioritise workloads and perform effectively under pressure.
  • Strong communication skills with the ability to liaise confidently with internal teams, customers, carriers, and customs authorities.
  • Proficient in Microsoft Office and logistics management systems.
  • A proactive approach with excellent problem-solving abilities.
Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics, Managerial, Sales, Training, Warehouse / Transport

Our client is seeking an experienced and highly organised Air Import Clerk to join their growing operations team.

Location is Heathrow Salary £32-35 Mon to Fri 0900-17.30, This could also be Part time - Flexiable working hours  

Duties Include:

  • Managing airfreight import shipments from origin through to final delivery.
  • Monitoring shipment arrivals and liaising with airlines, handling agents, overseas agents and customers.
  • Arranging customs clearance for import shipments.
  • Completing and submitting customs declarations using ASM Sequoia.
  • Ensuring all import documentation is checked and processed accurately.
  • Using the Cargo Forwarder freight forwarding system to manage and maintain shipment files.
  • Liaising with customers regarding shipment status, customs requirements and delivery arrangements.
  • Arranging collections and final deliveries with transport providers.
  • Checking supplier invoices and raising customer invoices where required.
  • Ensuring all files are completed accurately and within agreed timescales.
  • Maintaining excellent communication with customers, overseas agents and internal departments.
  • Resolving operational issues and providing proactive solutions.
  • Ensuring compliance with UK customs regulations and company procedures

Key Skills:

  • ASM Sequoia for completing customs declarations.
  • Microsoft Office, including Outlook and Excel.
  • Previous experience working within air freight imports.
  • Experience completing UK customs declarations.
  • Good understanding of airfreight import procedures and documentation.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple shipments and priorities simultaneously.
  • Excellent organisational and time-management skills.
  • Strong communication and customer service skills.
  • Ability to work independently as well as part of a team.
  • A proactive approach to problem-solving.

Training may be provided where required

 

 

 

 

 

Category: Current Vacancies, Customer Services, Import Airfreight, Logistics, Warehouse / Transport

Our client is looking for an Express / Time Critical person.

The role is Monday to Friday, 09:00–17:30, based within the Express team.   Salary  £Neg Location Heathrow

We’re looking for someone with strong Express/Time Critical experience, ideally including AOG/NFO, along with good customs knowledge and experience of import/export entries. BoxTop experience would also be preferable.

Duties Include:

Day to Day responsibility for customer service delivery to Express Clients

Management of operational email Inbox, and procedural work flows of consignments

Follow up and resolve all operational issues / customer service concerns raised by the customer

Responsible for Sales Invoicing on a timely basis and job costing accuracy

Processing of import/export documents and creation/submission of Customs Entry Declarations

Keep up to date with Market trends, products, services and news.

Establish and Maintain Internal and External Relationships.

Fully Document attributed client’s business processes and requirements.

Ensure all HMRC Export and Import entry regulations are met, through self-auditing

Ensuring accuracy of Export and Import entry declarations through self-auditing

 

 

 

Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics, Seafreight / Trailer & Commercial Shipping, Warehouse / Transport

The Operations Coordinator role requires strong practical knowledge of freight-forwarding processes and sufficient customs knowledge to instruct, challenge and manage customs brokers effectively. The candidate will structure the service, develop internal competence and ensure that specialist requirements such as ATA Carnets, NATO Form 302, Postponed VAT Accounting, import and export licensing, dangerous goods and applicable BIFA and IATA requirements are identified and controlled.

This is a Mon to Fri role, full time in the office, Salary up to £40k Client located in the Reading area

Duties Include:

  • Build a commercially effective in-house international freight-forwarding service across air, sea and road.
  • Win new forwarding work by responding quickly to enquiries and producing accurate, competitive and deliverable quotations.
  • Process jobs end to end, maintaining ownership from initial instruction through booking, movement, customs clearance, delivery, costing and invoicing handover.
  • Develop and manage a reliable network of airlines, shipping lines, hauliers, handling agents, customs brokers and overseas partners.
  • Establish practical procedures, systems, controls and trained internal cover so the capability is resilient and scalable.
  • Protect the company and its customers by identifying customs, licensing, tax, dangerous-goods and documentation requirements before work is accepted or moved.
  • Open and maintain complete forwarding jobs in BoxTop or the nominated system, recording instructions, milestones, costs, documents and communications.
  • Arrange air, sea and road transport, collections, export handling, import handling, delivery and any required storage or specialist services.
  • Prepare and check Air Waybills, Bills of Lading, CMRs, manifests, commercial invoices, packing lists, transit documents and shipment instructions.
  • Coordinate cut-off times, cargo acceptance, screening, security status, airline or vessel confirmation, customs release and proof of delivery.
  • Track each movement, provide meaningful customer updates and resolve delays, discrepancies, rollovers, holds or missed connections.
  • Complete accruals, supplier-cost checks, job costing, invoicing instructions and document archiving without avoidable delay.

 

Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics

We are looking for an experienced, driven and commercially minded Sales & Compliance Manager to join our growing same-day and special delivery business.

This is a key role combining business development, customer relationship management and operational compliance. You will be responsible for growing our customer base and revenue while ensuring the business continues to operate safely, professionally and in line with relevant UK transport, driver and regulatory requirements.

The successful candidate will be confident winning new business, developing existing accounts and identifying opportunities within sectors where time-critical delivery is essential. At the same time, you will take ownership of our compliance processes, ensuring our drivers, vehicles, documentation and operational procedures meet the required standards.

Location Heathrow Salary First year  £40k + 1% commission

Second year   £45k + 2% Commission

Sales 70%

Compliance 30%

Petrol allowance

Duties Include:

Sales & Business Development

  • Identify and develop new business opportunities across the UK.
  • Generate leads through telephone, email, networking, referrals and targeted prospecting.
  • Build and maintain strong relationships with existing customers.
  • Prepare quotations, tenders and commercial proposals.
  • Negotiate rates and service agreements while protecting company margins.
  • Identify opportunities to increase customer spend.
  • Maintain an accurate sales pipeline and provide regular reports on activity and performance.
  • Work closely with operations to ensure customer requirements can be delivered efficiently.
  • Meet agreed sales, revenue and customer retention targets.

Compliance & Operational Standards

  • Take ownership of the company's day-to-day compliance processes.
  • Maintain accurate driver and Office staff compliance records.
  • Ensure appropriate driver documentation, licences, checks and training are maintained.
  • Monitor vehicle/driver documentation (Insurance, Driving licence checks)
  • Conduct regular compliance audit.
  • Ensure company procedures are followed across the operation.
  • Maintain appropriate records and evidence for audits.
  • Work with management to implement corrective and preventative actions.
  • Keep up to date with relevant UK transport, road safety, employment and regulatory requirements.

 

 

 

Category: Current Vacancies, Customer Services, Logistics, Managerial, Sales, Warehouse / Transport

Our client has a vacancy for a 4 on 4 off nights role 1900-0700

The role is located around Heathrow and is paying a salary up to £47k

We are looking for experienced Operations professionals who are fully conversant with managing end-to-end import and export movements, with a particular emphasis on exports, across both air and road freight.

Key requirements include:

  • Experienced with completing all functions of end-to-end AOG (Aircraft on Ground) shipments and the associated service requirements
  • Strong operational experience (exports being the main focus)
  • Customs entry experience would be advantageous, although this can be taught to candidates with solid industry knowledge
  • Excellent communication and customer service skills
  • Ability to respond quickly and professionally to customer emails and operational requirements
  • Minimum 5–7 years of industry experience with significant exposure to aerospace export operations (AOG, engines, aircraft parts, hazardous goods).
    Educated to a good standard of GCSEs with Maths & English level 5/C preferred.
    A good standard of general computer skills – (knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous.)
    Must be able to perform in a fast pace / high volume work environment.
    Exercises judgment within defined procedures and practices
    CargoWise software experience a plus.

Duties Include:

Demonstrate ability to recognize process improvement opportunities and effectively communicate, implement change.
Resolves non-routine problems with specialised knowledge
Must be able to perform in a fast pace / high volume work environment.
Exercises judgment within defined procedures and practices
Required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues. Must be available for occasional on-call
duty.
Ability to work both collaboratively and autonomously in the work setting.
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things
differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Maintain a high level of professionalism along with extreme discretion with all information at all times.

 

Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics, Sales, Warehouse / Transport

Lead the UK Inside Sales & Pricing team, ensuring accurate, timely and profitable customer quotations across Air, Ocean and Road Freight while supporting the UK Sales team and driving service excellence and continuous improvement.

Mon to Fri Location Heathrow Salary NEG

Key Responsibilities

  • Lead and develop the Inside Sales & Pricing team.
  • Manage daily workload and team performance.
  • Prepare and approve competitive customer quotations.
  • Support Business Development Managers with pricing and commercial proposals.
  • Liaise with Operations, Procurement and overseas offices to obtain rates.
  • Monitor quotation activity, conversion and profitability.
  • Maintain pricing systems and produce management reports.
  • Build strong customer and internal relationships.
  • Ensure compliance with company policies and quality standards.

Person Specification

  • Management experience within Freight Forwarding or Logistics.
  • Strong knowledge of Air, Ocean and Road Freight pricing.
  • Experience producing customer quotations.
  • Excellent communication, leadership and organisational skills.
  • Commercial awareness and strong analytical skills.
  • Proficient in Microsoft Office and CRM systems.
  • Customer focused with the ability to meet deadlines.
Category: Current Vacancies, Customer Services, Export Airfreight, Import Airfreight, Logistics, Managerial, Sales